Network Operations Center Support Specialist
hace 22 horas
About Syniverse
Syniverse is the world's most connected company, leading the way in developing innovative technologies that transform industries and improve lives. Our mission is to empower businesses and individuals by providing secure, reliable, and efficient communication solutions.
Job Summary
We are seeking a highly skilled Network Operations Center (NOC) Technician I to join our team. As a NOC Technician I, you will be responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services.
Main Responsibilities
- Work as single point of contact for all customer communications and escalations, ensuring the performance of the network through monitoring of traffic, performance, and configuration.
- Analyze, report, and act upon/resolve alerts generated by internal surveillance tools.
- Act as first line of contact for all Trouble Ticket issues, maintain shift logs, and provide follow-up on change requests, incidents/Break-fixes, and perform other scheduled activities within SLA requirements.
- Conduct proper maintenance of systems and ensure compliance with security, safety, and environmental guidelines.
- Troubleshoot and isolate incidents with vendors and service providers, escalating according to Syniverse NOC processes.
- Work closely with Tier-II counterparts to resolve and close events/incidents.
- Provide input to shift reports and coordinate handover of incomplete activities to the oncoming shift.
Requirements
- Minimum of 2 years' experience in a 24 x 7 x 365 Network Operations Center environment.
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