Technical Documentation Specialist

hace 4 semanas


San José, San José, Costa Rica Equifax A tiempo completo

At Equifax, we are seeking a skilled Technical Documentation Specialist to join our team of talented professionals. As a key member of our documentation team, you will be responsible for creating high-quality technical documents that meet the needs of our external customers and internal employees.

Key Responsibilities:

- Develop and maintain technical documentation across the organization
- Collaborate with design and branding teams to ensure compliance with content, format, and brand standards
- Work closely with software development teams to ensure the technical accuracy of user content
- Manage both single-source and reusable content to effect automatic updates in multiple documents
- Administer conditional content for differentiated global audiences or regional variables

Requirements:

- 2+ years of IT project coordinator experience (SDLC projects)
- 2+ years of experience utilizing Jira, Confluence
- 2+ years of experience working in a cross-functional team structure
- 2+ years experience with MS Office and/or Google Workspace
- English proficiency B2 or above

What sets you apart:

- Experience with Lean and Kanban process improvements
- Experience working on transformational projects
- Excellent interpersonal skills to negotiate with stakeholders and coach teams
- Exposure to Scaled Agile Framework
- Scrum Master Certification, PMI-Agile Certified Practitioner, or SAFe Practitioner
- Experience working with offshore teams
- Experience in software engineering, product owner or QA functions
- Education: Bachelor's Degree

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