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Customer Service Agent
hace 2 meses
The Customer Experience Specialist is an integral part of the Teleperformance team, working directly with customers to provide a seamless customer experience.
**Key Responsibilities and Accountabilities**
- Assists cardholders regarding questions on their accounts.
- Answers telephone and interacts with cardholders in a professional manner.
- Facilitates problem resolution in accordance with Client policy and procedure.
- Updates and notates cardholder information within the Client's CRM.
- Completes necessary/approved steps/procedures to initiate account transactions and investigations.
- Informs cardholders of billing disputes procedures including transferring call to internal Client departments for support as defined by procedure.
- Performs verification and activation of new and re-issued cards.
- Maintains knowledge of current Client policy and procedure changes and updates.
**Main Job Requirements**
**Education and Specific Training**
- High school diploma, equivalent, or higher.
**Required Skills**:
- Basic computer orientation.
- English B1+ level.
**Competencies and Specific Skills**
- Excellent written and verbal communication skills.
- Customer-oriented.
- Interpersonal skills.
**Location:** San José, Provincia de San José. **Language:** English.
