Senior IT Technical Analyst

hace 4 días


San José, San José, Costa Rica Hitachi Solutions A tiempo completo

At Hitachi Solutions, we are seeking a Senior IT Technical Analyst to join our internal IT support and operations team in a Microsoft-centric environment. As a key member of our team, you will be responsible for providing day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs, troubleshooting and resolving incidents and service requests, and collaborating with other departments and leadership to review and analyze hardware, software, and service needs.

The ideal candidate will possess strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies. You will also need to have excellent English verbal and written communication skills, a positive attitude, and the ability to present complex technical information in a clear and concise manner. Additionally, you must be able to work collaboratively and effectively with individuals and teams at all levels of the organization.

Responsibilities:

  • Provide day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs
  • Troubleshoot and resolve incidents and service requests
  • Collaborate with other departments and leadership to review and analyze hardware, software, and service needs
  • Conduct employee onboarding and departure processes
  • Procure IT equipment, peripherals, software, and services

Requirements:

  • Post-secondary education in a relevant field or acceptable combination of education and experience
  • Minimum 5 years experience in an IT Analyst, Systems Administrator, or similar role
  • Strong analytical and problem-solving skills
  • Excellent English verbal and written communication skills
  • Ability to work collaboratively and effectively with individuals and teams

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