Senior IT Infrastructure Analyst

hace 7 días


San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

About Hitachi Solutions Ltd

As a global Microsoft solutions integrator, we are passionate about developing and delivering industry-focused solutions that support our clients' business transformation goals. We have earned a strategic relationship with Microsoft, recognized for achieving year after year recognition through innovative digital solutions and services.

This role is part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT operations while ensuring consistent and timely ticket resolution.

Key Responsibilities:

  • Provide day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs
  • Troubleshoot, resolve, and escalate incidents and service requests while meeting service-level objectives
  • Collaborate with other departments to review and analyze hardware, software, and service needs

Qualifications:

Required Education and Experience:

  • Post-secondary education in a relevant field or an acceptable combination of education and experience
  • Minimum 5 years of experience in an IT Analyst or similar role

Essential Skills:

  • Strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies
  • Excellent English verbal and written communication skills, positive attitude, and ability to present complex technical information clearly
  • Strong organizational skills, ability to self-direct, multi-task, and function well under pressure

Technical Requirements:

  • 5+ years of experience supporting Windows desktop and server environments (MacOS a plus)
  • 5+ years of experience supporting LAN/WAN, firewalls, Microsoft HyperV, Azure AD, Office/365, Teams, SharePoint, Exchange, Active Directory, PowerShell
  • 5+ years of experience implementing and administering Microsoft cloud services and products
  • Knowledge and experience with cybersecurity best practices and incident handling (certification a plus)
  • Knowledge and experience with ITIL framework (certification a plus)

  • Senior It Analyst

    hace 4 semanas


    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Senior It Analyst

    hace 1 semana


    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**About the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...

  • Senior It Analyst

    hace 1 semana


    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Company DescriptionAbout the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled IT Infrastructure Specialist to join our team. This individual will be responsible for designing, implementing, and maintaining the company's IT infrastructure.About the JobThis is an exciting opportunity for an experienced IT professional looking to take on a leadership role in a dynamic...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    We strive to create an environment that promotes innovation, teamwork, and efficiency at World Fuel Services.Our team of approximately 5,000 professionals is dedicated to driving sustained growth and success.We are currently seeking a Senior Business Analyst to join our IT Automation CoE and contribute to our mission.About the Role:The Senior Business...


  • San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    At Hitachi Solutions, we are seeking a Senior IT Technical Analyst to join our internal IT support and operations team in a Microsoft-centric environment. As a key member of our team, you will be responsible for providing day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs, troubleshooting and resolving incidents and...


  • San José, San José, Costa Rica It Staffing Pr A tiempo completo

    We are seeking an experienced Network and Server Professional to join our team at It Staffing Pr.**Job Responsibilities:**In this role, you will be responsible for designing, implementing, and maintaining network infrastructure, including server administration, patch management, and network monitoring.You will work closely with our team to ensure the...


  • San José, San José, Costa Rica Intel A tiempo completo

    The IT Enterprise Hosting team is seeking high-performing, energetic people who are passionate about DevOps public, private, and hybrid cloud technologies.The variety of activity is quite diverse, and every day brings new challenges with enormous opportunity to work within multiple systems, researching and identifying the common issues while driving the...


  • San José, San José, Costa Rica L. L. Bean A tiempo completo

    L.L.Bean is seeking a talented Advanced IT Operations Support Analyst to join our team. The ideal candidate will have experience in resolving complex technical issues and working closely with technical staff to provide top-notch support to end-users.About the Role:The Advanced IT Operations Support Analyst will be responsible for coordinating the research...


  • San José, San José, Costa Rica Bacardi A tiempo completo

    **Your Opportunity**As Senior Analyst, IT Operations, you are a key resource in the SAP Application and Infrastructure Support structure.You proactively monitor, support and deliver technology infrastructure in the SAP Basis area, ensuring reliability and stability, with no business disruption.You ensure best and adequate support to all employees in your...


  • San José, San José, Costa Rica Cornerstone Building Brands A tiempo completo

    About the Role:We are seeking an IT Infrastructure Manager to lead our Mergers and Acquisitions (M&A) efforts. The successful candidate will have experience in managing IT infrastructure projects and will be responsible for ensuring seamless integration of acquired companies into our existing infrastructure.Key Responsibilities:Develop and execute plans for...

  • Senior IT Analyst

    hace 5 días


    San José, San José, Costa Rica Western Union A tiempo completo

    About Western UnionWe're a FinTech company driven by our mission to move money for the better.Our team of over 8,000 employees serves 200 countries and territories, united by our values: purpose-driven, globally-minded, and trustworthy & respectful.Job ResponsibilitiesAs a Senior Analyst, Change & Configuration, your key responsibilities will...


  • San José, San José, Costa Rica Prometeo Talent A tiempo completo

    Prometeo Talent is a technology company that sits at the intersection of financial wellness and workforce management.We are leveraging advancements in machine learning and payments technology to create a better work experience, equipping employers and employees with tools they need to meet the challenges of work.Our ProposalWe are looking for an experienced...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    World Fuel Services is a leading industry player thanks to our talented team of approximately 5,000 professionals.We are committed to fostering an entrepreneurial and culturally diverse environment that values innovative thinking, collaboration, and efficient execution.This approach enables us to drive sustained growth and success.We are currently seeking a...


  • San José, San José, Costa Rica Percona A tiempo completo

    We're looking for a Senior Infrastructure Engineer to lead our Business Services department's efforts in cloud instance/service and software management.Responsibilities will include:Maintaining and improving cloud infrastructure and servicesIdentifying areas for enhancement and recommendationParticipating in a rotating on-call scheduleThis role demands:At...


  • San José, San José, Costa Rica Veganext A tiempo completo

    Job DescriptionVegaNext is seeking a highly skilled and experienced IT professional to join our team as a System Administrator. As a key member of our Information Technology Department, you will be responsible for the installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure.The successful candidate...


  • San José, San José, Costa Rica Emerson A tiempo completo

    PurposeThis is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities:- Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.- Onsite support, working closely with...


  • San José, San José, Costa Rica Wikimedia Foundation A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Infrastructure Architect to join our Site Reliability Engineering (SRE) team. This role will play a critical part in ensuring the reliability and scalability of our global infrastructure, supporting millions of users worldwide.The ideal candidate will have a strong background in infrastructure design,...


  • San José, San José, Costa Rica Cornerstone Building Brands A tiempo completo

    Job Description:The Project Manager is responsible for delivering project management deliverables and artifacts in alignment with defined corporate Project Management policies and procedures, ensuring compliance with appropriate enterprise governance, and performing project and program management functions to ensure project scope alignment and benefits...

  • It Business Analyst Ii

    hace 1 semana


    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...