Senior IT Infrastructure Analyst
hace 7 días
About Hitachi Solutions Ltd
As a global Microsoft solutions integrator, we are passionate about developing and delivering industry-focused solutions that support our clients' business transformation goals. We have earned a strategic relationship with Microsoft, recognized for achieving year after year recognition through innovative digital solutions and services.
This role is part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT operations while ensuring consistent and timely ticket resolution.
Key Responsibilities:
- Provide day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs
- Troubleshoot, resolve, and escalate incidents and service requests while meeting service-level objectives
- Collaborate with other departments to review and analyze hardware, software, and service needs
Qualifications:
Required Education and Experience:
- Post-secondary education in a relevant field or an acceptable combination of education and experience
- Minimum 5 years of experience in an IT Analyst or similar role
Essential Skills:
- Strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies
- Excellent English verbal and written communication skills, positive attitude, and ability to present complex technical information clearly
- Strong organizational skills, ability to self-direct, multi-task, and function well under pressure
Technical Requirements:
- 5+ years of experience supporting Windows desktop and server environments (MacOS a plus)
- 5+ years of experience supporting LAN/WAN, firewalls, Microsoft HyperV, Azure AD, Office/365, Teams, SharePoint, Exchange, Active Directory, PowerShell
- 5+ years of experience implementing and administering Microsoft cloud services and products
- Knowledge and experience with cybersecurity best practices and incident handling (certification a plus)
- Knowledge and experience with ITIL framework (certification a plus)
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