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Leadership Development Manager
hace 1 semana
We are seeking an experienced Customer Success Executive to join our team at Cisco Systems.
Key Accountabilities- Responsible for ensuring that customers successfully adopt and realize value from Cisco's subscription solutions
- Develop and execute a strategy to accelerate customer adoption and time-to-value
- Build and nurture relationships with customer senior leadership and partners
To succeed in this role, you should have:
- 10+ years of experience in leading customer-facing organizations and IT industry
- Prior success with understanding quantitative customer metrics - health scores, NPS/CSAT, ARR - to tailor interactions and drive actionable next steps to ensure customer adoption and renewal
- Strong relationship builder with a focus on aligning and collaborating with key stakeholders
