Customer Support Analyst
hace 1 semana
We are seeking a highly skilled Customer Support Analyst to join our team at Experian, the world's leading global information services company. Our vision is to create a better tomorrow for consumers, businesses, and society by unlocking the power of data.
About the RoleThis role involves providing exceptional client software support and responding to routine and emergency support calls from clients and support staff. You will be responsible for troubleshooting product and technical issues, determining severity and scope analysis, and managing all client-related issues in our Client Relationship Management tool (CRM) - Salesforce.
Key Responsibilities- Troubleshoot product and technical issues
- Determine severity and scope analysis of issues, inquiries, and requests
- Manage all client-related issues into Client Relationship Management tool (CRM) - Salesforce
- Manage customer and user configurations
- Educate and empower customers to maximize utilization of products, tools, and services
- Maintain proficient knowledge of all product and service changes
- Monitor system status
- Initiate proactive customer communications
- Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry
To succeed in this role, you will need:
- Strong prioritization and planning skills
- Excellent communication skills and ability to speak clearly with technical as well as non-technical clients
- Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean
- Ability to remain calm and even keeled with frustrated customers
- Flexibility to manage unforeseen situations outside of the agent's control
- Patience to handle repetitive customer support issues
- Organization skills necessary to prioritize and differentiate important tasks from urgent ones
- Displays outstanding customer service attitude
- Positive disposition that allows the agent to remain upbeat for the sake of the customer's overall impression regardless of the situation
-
Customer Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...
-
Experienced Customer Support Professional
hace 3 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoCompany OverviewWorkday is a company that truly believes in its mission. Our focus on putting people first has made us a leader in the enterprise software market.We're passionate about our work and committed to excellence, which is why we're looking for talented individuals to join our team.About the RoleWe have an exciting opportunity for a Customer Support...
-
Tax Analyst
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob Description: We are looking for a skilled Tax Analyst to join our team at Amazon Support Services Costa Rica Srl - B20. The ideal candidate will have a strong background in SQL queries for data retrieval and data analytics.Key Responsibilities:Carry out recurring and ad-hoc workflows to validate exemption data.Keep regularly-scheduled workflows on...
-
Customer Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Procore Technologies A tiempo completoCustomer Support RepresentativeAbout the Role:We're seeking a highly skilled and dedicated Customer Support Representative to join our team at Procore Technologies. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and thrive in fast-paced, dynamic environments.Key Responsibilities:Maintain a thorough...
-
Customer Support Professional
hace 2 meses
San Francisco, Heredia, Costa Rica Qualfon A tiempo completoAre you passionate about delivering exceptional customer experiences?We are seeking a talented Customer Support Professional to join our team at Qualfon, where you will play a vital role in helping individuals pursue their career goals and creating opportunities for growth.As a Customer Support Professional, your primary responsibility will be to research...
-
Customer Support Engineer
hace 2 meses
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Delivering Exceptional Support for IBM Software and Solutions**We are seeking a highly skilled Technical Support Engineer to join our team, providing remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In this role, you will have the opportunity to make a significant impact by...
-
Customer Support Professional
hace 1 mes
San Francisco, Heredia, Costa Rica People Working Corp A tiempo completoAbout People Working CorpWe are a consulting and outsourcing company based in the heart of Heredia, Costa Rica. Our team is dedicated to providing exceptional business support and service to our clients.Job SummaryWe are seeking a highly skilled Customer Support Professional to join our team. As a key member of our contact center, you will be responsible for...
-
Kdp Cs Agent
hace 1 semana
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amazon's Kindle Direct Publishing Support Team">Amazon's Kindle Direct Publishing (KDP) is a service that empowers self-publishing authors to reach a vast audience through the Amazon Kindle store. As a KDP Support Analyst, you will be the front-line interface between Amazon and publishers/content providers who use the KDP website to upload content for...
-
Customer Support Leadership Role
hace 4 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the OpportunityThe Customer Support Leadership role is a key position within Tebra, responsible for overseeing the day-to-day operations of the Customer Support team. This individual will be accountable for supervising a team of up to 15 Customer Support Representatives, driving achievement of corporate and Support goals, and ensuring all operational...
-
Customer Support Advocate
hace 1 semana
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe are seeking a dedicated Customer Support Advocate to join our team at Tebra. As a key member of our support department, you will play a vital role in shaping our product and processes by serving as a customer advocate.Key Responsibilities:Provide exceptional customer support to our clients with their Tebra products and services.Troubleshoot...
-
Customer Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completoAbout UsPts Consulting Services is a leading provider of customer-centric solutions, committed to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Support Specialist to join our team. The successful candidate will provide top-notch support to our clients, addressing inquiries and...
-
Customer Support Team Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout Tebra:Tebra is a leading digital healthcare company that aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting Tebra to elevate their patient experience and grow their practice, the company is building the future of well-being together.Our Mission:We strive...
-
Customer Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianExperian is a global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society. With 23,000 employees operating across 44 countries, we prioritize our culture and seek passionate individuals who value teamwork.Role OverviewWe are seeking a Customer Support Specialist to join our EDQ...
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoOverviewThe Amazon Support Services Costa Rica Srl - B20 Accounts Receivable team is seeking a skilled Financial Analyst with expertise in order-to-cash processes. This role is a critical part of our efforts to drive business growth and customer satisfaction.
-
Customer Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoJob TitleCustomer Service RepresentativeAbout the JobThis is a full-time position in our office environment, responsible for delivering exceptional customer service to our clients.About UsThe Straumann Group is a leading company in the dental industry, committed to innovation and customer satisfaction.Job DescriptionWe are seeking a highly skilled Customer...
-
Customer Support Team Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica Procore Technologies A tiempo completoAbout UsProcore Technologies is a leading software company that empowers construction professionals to build the world.We offer cloud-based construction management solutions that streamline project workflows and improve efficiency. Our innovative technology has made us a preferred choice for clients worldwide.Our CultureWe take pride in creating an inclusive...
-
Financial Operations Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary:We are seeking a highly skilled Financial Operations Analyst to join our team at Amazon Support Services Costa Rica Srl. As a Financial Operations Analyst, you will play a critical role in ensuring the accurate and timely posting of cash transactions.About the Role:This is an exciting opportunity for a detail-oriented individual who is passionate...
-
Customer Support Leadership Role
hace 4 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the OpportunityWe are seeking a highly skilled Customer Support Supervisor to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for driving business growth through effective leadership and strategic decision-making.
-
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAccounting AnalystWe are seeking an experienced Accounting Analyst to join our team in Costa Rica. This role will be responsible for month-end closing activities, preparation of monthly/quarterly/annually reconciliations, and balance sheet analysis.Key Responsibilities:Assist in the support of Accounting Leadership in all aspects of financial accounting,...
-
Customer Support Team Lead
hace 2 meses
San Francisco, Heredia, Costa Rica 360Training A tiempo completo**About the Role****360Training** is seeking a Customer Support Supervisor to lead our customer support team. The ideal candidate will have a proven track record of providing exceptional customer service, coaching, and mentoring to staff.**Key Responsibilities**Provide leadership, orientation, training, coaching, and mentoring to departmental staff.Assist...