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We're driven by a desire to build a safer and more resilient digital world at Splunk. To achieve this, our unified security and observability platform is trusted by leading enterprises worldwide to secure and maintain the reliability of their digital systems. At Splunk, it's not just about the technology; it's about our people, who are passionate about creating a great career experience. We invite you to join our high-energy team and contribute to making a meaningful impact on the business. As a Sales Operations Support Analyst (Hybrid/Remote), you'll have a range of responsibilities, including:
- Identifying and resolving user access issues, account data, quoting, and opportunity booking problems
- Providing guidance and support to Sales teams on system use and processes, ensuring they adhere to company standards
- Collaborating with internal teams to document recurring issues and implement process improvements
- Engaging with Sales Reps to review opportunity transactions, booking documents, and quotes for open deals before critical periods
- Troubleshooting system errors and developing clear instructions to help Sales Reps resolve issues quickly
- Supporting Sales in completing quotes and providing training when necessary
- Maintaining accurate and up-to-date account information through research, manual correction, or automation tools
- Ensuring seamless system access for Sales teams and addressing any ongoing issues
- Working collaboratively with cross-functional teams to drive process efficiency and improve overall performance
- Reconciling discrepancies between orders submitted by Sales and reported bookings and revenues received from Finance
