IT Infrastructure Solutions Support Specialist

hace 1 día


Paraíso, Paraíso, Costa Rica Edwards Lifesciences A tiempo completo
Job Summary

We are seeking a skilled IT Infrastructure Solutions Support Specialist to join our team at Edwards Lifesciences. The successful candidate will be responsible for providing first-level service and support for IT infrastructure solutions and shared services enterprise systems.

Key Responsibilities
  • Provide support and troubleshooting of issues/incidents, serving as the technical lead in administration and operations of systems.
  • Participate in maintenance and upgrade activities on IT Infrastructure and/or Enterprise Applications.
  • Work with vendors to evaluate and recommend new product and/or service offerings, and serve as a technical lead on implementation.
  • Assist with RASP initiatives (reliability, availability, scalability, and performance).
  • Serve as the technical lead in basic design and build of systems.
  • Author or maintain device, network, and/or systems documentation.
Required Skills and Qualifications
  • Bachelor's Degree in Computer Science or a related field with no previous experience required, or 2 years of experience in one of the following three areas: IT Infrastructure Network, IT Infrastructure System, or Enterprise Applications.
  • Ability to adapt and learn new technologies as needed.
  • Good problem-solving skills, good understanding of troubleshooting techniques, and ability to adapt and learn new technologies.
  • Good organization and time management skills, and good verbal and written communication skills.
  • Experience drafting technical documentation.
  • Exhibits a professional attitude, follows industry and vendor best practices, and participates in after-hours and on-call support.
  • Must demonstrate effective working competencies in one of the following three areas: IT Infrastructure Network, IT Infrastructure System, or Enterprise Applications.
Salary Information

The estimated salary range for this position is $70,000 - $100,000 per year, depending on location and experience.



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