Technical IT Support Specialist for Global Coloplast Team
hace 4 días
About the Job
We are seeking a skilled Technical IT Support Specialist to join our global team at Coloplast. This role is ideal for individuals with a passion for solving complex IT issues and providing top-notch support to our employees worldwide.
Job Overview
In this position, you will act as the first point of contact for IT-related queries and incidents, providing timely and effective solutions to ensure business continuity. You will work closely with our global teams to deliver high-quality support and services, adhering to our agreed Service Level Agreements (SLAs) and processes.
Responsibilities
- Provide expert technical IT support to employees globally in English.
- Take ownership of each incident and request to ensure the best customer experience.
- Evaluate and resolve technical issues efficiently, escalating where necessary to relevant technical teams.
- Collaborate with third-party suppliers to deliver seamless support services.
- Contribute to knowledge sharing within the team to enhance overall technical expertise.
Requirements
To succeed in this role, you will need:
- At least 2 years of experience as an IT Supporter or in a related field.
- Advanced knowledge of IT systems, including Active Directory, Microsoft 365, and Citrix.
- Familiarity with computer hardware and IT equipment, including iOS devices.
- Good communication skills, preferably with international experience.
- Very good English language skills (spoken and written).
- Able to work on shifts from 6:00 AM to 3:00 PM, Monday to Friday, and work from the Cartago office 3 days a week.
What We Offer
In return for your expertise, we offer:
- A challenging role with opportunities for growth and professional development in a motivating work environment.
- A hybrid work setup, allowing for flexibility and work-life balance.
- The chance to work in an international organization with a Scandinavian culture.
- Opportunities to develop foreign languages and gain experience in a dynamic company.
- An attractive salary range: $40,000 - $60,000 per year, depending on experience and qualifications.
- A supportive team environment with a focus on respect, partnership, and collaboration.
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