Technical Support Specialist
hace 17 horas
We are seeking a highly skilled Technical Support Specialist to join our team in Cartago, Costa Rica. As a Technical Support Specialist, you will be responsible for providing exceptional end-user support to ensure the smooth operation of our IT systems and infrastructure.
Key Responsibilities:- Provide first-level technical support to users in Costa Rica via phone, email, or remotely.
- Conduct frequent monitoring of case performance and take ownership of high-priority cases.
- Communicate IT system failures and estimated fix dates to the organization.
- Assign correct accounts and passwords to users based on the manning plan.
- Solve hardware and software issues, including restoring Windows and E1 passwords.
- Strong technical knowledge of IT systems, software, and hardware.
- Excellent communication and problem-solving skills.
- Able to work independently and as part of a team.
- Familiarity with IT service management tools.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The chance to work with a dynamic and global company like Coloplast.
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