Technical Support Specialist

hace 17 horas


Paraíso, Paraíso, Costa Rica Coloplast A tiempo completo
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team in Cartago, Costa Rica. As a Technical Support Specialist, you will be responsible for providing exceptional end-user support to ensure the smooth operation of our IT systems and infrastructure.

Key Responsibilities:
  • Provide first-level technical support to users in Costa Rica via phone, email, or remotely.
  • Conduct frequent monitoring of case performance and take ownership of high-priority cases.
  • Communicate IT system failures and estimated fix dates to the organization.
  • Assign correct accounts and passwords to users based on the manning plan.
  • Solve hardware and software issues, including restoring Windows and E1 passwords.
Required Skills and Qualifications:
  • Strong technical knowledge of IT systems, software, and hardware.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.
  • Familiarity with IT service management tools.
Benefits:
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a dynamic and global company like Coloplast.


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