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Technical Support Manager
hace 1 semana
Job Description
We are seeking an experienced IT Infrastructure Engineer to join our team. As a key member of our infrastructure team, you will be responsible for installing, monitoring, maintaining, supporting, and optimizing production server hardware and software, and participating in the ticket review process.
Key Responsibilities
- Install, monitor, maintain, support, and optimize production server hardware and software.
- Participate in ticket review process and provide severity and scope analysis.
- Analyze metrics and identify possible reasons for achievements or deviations.
- Action plan and execute feedback received from customers.
Requirements
- Bachelor's degree in Computer Science, Electronics, or Telecommunication, or equivalent work experience.
- Certification on operating systems and databases (preferred).
- Exceptional customer service skills and demeanor.
