Excellence Coach
hace 1 mes
Job Summary:
The Operations Excellence Coach at Auxis drives constant improvement in operations excellence during virtual store visits. The role requires effective coaching, recognition, and communication with store teams on various levels. The coach must maintain a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leaders, and Franchisees. Key responsibilities include motivating and developing positive relationships with store teams, infusing pride in organizational values and mission, and demonstrating the ability to drive continuous progressive improvement.
Key Responsibilities:
- Drive continuous progressive improvement in operations excellence.
- Follow the OER visit protocol and conduct OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly.
- Accurately and objectively review brand systems and processes.
- Verify and drive complete and timely execution of corporate and local marketing programs.
- Develop a teaching and coaching culture with every visit.
- Teach and role model proper root cause analysis.
- Partner with store teams to craft effective action plans that drive system improvements.
- Demonstrate the ability to teach the OER process to Above Store Leaders.
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
- Identify positive performance and provide recognition during every virtual visit.
- Provide insight and analytics on common patterns and trends identified by the OER process.
- Ask quality questions during the OER process.
- Assign, track, and report on recurring and ad hoc work across every location.
- Escalate, communicate, and follow up on all critical issues with Above Store Management.
- Attend and participate in meetings for ongoing OER calibration, uniformity, and weekly OEC Team Conference Calls.
- Provide advice/suggestions to challenges experienced during previous OER.
- Conduct and support the training process in franchise stores, with regular follow-up.
- Support new store openings as designated. Manage and support multiple ongoing projects for the Operations Excellence Department.
Requirements:
- High school diploma or higher.
- English level of B2+ and Bahasa.
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead third-party vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills are a must.
- Strong interpersonal, written, communication, and relationship-building skills.
- Flexible and willing to work on weekends, and weekdays.
- Strong work ethic and integrity, a must.
- Food and beverage experience a plus.
- Able to work in an independent fashion with little supervision.
- Team player who values being part of a successful world-class organization.
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