Deputy Manager

hace 4 días

San José, Costa Rica WNS Global Services A tiempo completo

Company Description

**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

**Job Description**:
**Major Responsibilities**: - Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services. Responsible for knowing the intricacies and compliance standards of all key benefit management programs
- Works with the compliance department to investigate complaints and correct mistakes. Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation. Continuously coach the team to ensure the individual and team performance goals are achieved. Manage team performance, provide effective coaching and constructive feedback to subordinates, performs administrative tasks for Operational support
- Managing staff development and welfare, administrative tasks
- Serves as a point of escalation for procedural and technical issues and coaches’ staff regarding how to effectively resolve the issue(s). Tracks and monitors team performance and provides feedback. Conducts formal performance evaluations of direct reports, as well as prepares and communicates performance reviews and development recommendations. Highly motivated self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities

**Qualifications**:

- Minimum Academic Qualification (Degree): College Graduate
- Minimum work Experience (in months or years): o Minimum 2 year Supervisory experienceo Minimum 1 year Healthcare experience preferred
- System working knowledge is required; computer experience is desirable. Proficiency in MS Office with strong Excel and PowerPoint skills
- Can demonstrate leadership and facilitation skills. Can establish knowledge and experience in using critical thinking skills. Self-starter who works independently.Knowledge, Skills, and Attributes Required: - Outstanding organizational and time management skills
- Ability to multi-task and prioritize the daily workload
- Excellent verbal and written communication skills
- Ability to work under pressure
- Accuracy and attention to detail
- Ability to work with clients
- Calm and professional manner
- ability to act on one's own initiative
- Tact and discretion for dealing with confidential information
- Ability to work easily and effectively with a wide range of people

  • Wh - Deputy Program Manager

    hace 7 meses

    San José, Costa Rica Blueforce Inc A tiempo completo

    **BlueForce, Inc. **is seeking for **Deputy Program Managers (DPM)** to provide services in support of upcoming task orders located in **San Jose, Costa Rica.** **General Duties and Responsibilities**: The Deputy Program Manager’s duties include, but are not limited to: - DPM will have overall responsibility for in-country operations. - DPM will...

  • Deputy Operations Manager

    hace 2 meses

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **WNS Global Services - Project Management Role**At WNS Global Services, our mission is to deliver exceptional business process management solutions to our clients. As a key member of our team, you will play a vital role in ensuring the successful execution of projects. Your primary responsibility will be to work closely with our clients and internal...

  • Deputy Program Manager

    hace 2 meses

    San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking a highly skilled Deputy Program Manager to provide expert services in support of task orders located in Costa Rica.Key Responsibilities:- Provide overall responsibility for in-country operations, ensuring high-quality service delivery and adherence to schedules and financial controls.- Interface with the Program Manager and INL...

  • Deputy Program Manager

    hace 7 meses

    San José, Costa Rica SGI Global, LLC A tiempo completo

    SGI Global is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI). The CARSI Initiative, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice...

  • Operational Manager

    hace 2 meses

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services is seeking a highly skilled Operational Manager to lead our team of customer service agents. As a key member of our operations team, you will be responsible for organizing daily operations, monitoring team performance, and enhancing productivity. Key qualifications include C1 level English skills, practical experience in managing a team,...

  • Maritime Project Coordinator

    hace 1 mes

    San José, San José, Costa Rica Atsg Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Maritime Executive Assistant to join our team at Atsg Corporation. This role will provide comprehensive project planning and administrative support to the INL Maritime Program Manager, Deputy and Specialist.

  • International Law Enforcement and Criminal Justice Manager

    hace 2 meses

    San José, San José, Costa Rica Sgi Global, Llc A tiempo completo

    Sgi Global, LLC seeks a skilled Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative. This initiative provides funding for police professionalization, justice sector reform, counter narcotics efforts, and more.Key ResponsibilitiesThe successful candidate will manage in-country operations and interface with the...

  • Project Manager

    hace 3 semanas

    San José, San José, Costa Rica Blueforce Inc A tiempo completo

    Job Description:We are seeking a highly skilled and experienced Deputy Program Manager to join our team at BlueForce, Inc.Job Summary:The successful candidate will be responsible for providing strategic leadership and support in the execution of task orders located in San Jose, Costa Rica.About the Role:This is a key position that requires strong...

  • Deputy Manager

    hace 7 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Deputy Manager

    hace 7 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Wh - Corrections Advisor

    hace 7 meses

    San José, Costa Rica Blueforce Inc A tiempo completo

    **BlueForce, Inc. **is seeking for **Corrections Advisors** to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as **San Jose, Costa Rica.** **General Duties and Responsibilities**: - Assist the Correction Program Manager with planning, coordinating, and implementing complex and...

  • International Corrections Program Specialist

    hace 3 semanas

    San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce Inc. is a leading provider of corrections services in Central America and the Western Hemisphere. We are seeking an experienced Corrections Advisor to support our ongoing projects in San Jose, Costa Rica.About the Role:We are looking for a skilled professional with extensive experience in corrections management to join our team as a Corrections...

  • Lead Associate

    hace 7 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Human Resources Generalist in International Affairs

    hace 5 días

    San José, San José, Costa Rica Atsg Corporation A tiempo completo

    At Atsg Corporation, we pride ourselves on our dedication to delivering exceptional services to our U.S. government clients without any surprises.We strive to honor our commitments to our clients while ensuring our employees feel secure and empowered in their work.We take excellent care of our team so they may focus on their missions and provide outstanding...

  • Maritime Executive Assistant

    hace 7 meses

    San José, Costa Rica ATSG Corporation A tiempo completo

    **Maritime Executive Assistant** **San Jose, Costa Rica** *** **Requires: ATSG Background Check and RSO Certification** ***: ATSG Corporation prides itself on our dedication to providing expert assistance to our government partners—without any surprises. We work hard to honor our commitment to our clients while ensuring our employees feel secure and...

  • Human Resources Specialist

    hace 7 meses

    San José, Costa Rica ATSG Corporation A tiempo completo

    **Human Resources Specialist (CARSI - Costa Rica)** San Jose, Costa Rica **Requires: ATSG Background** ATSG Corporation (ATSG) prides itself on our proven dedication to providing expert assistance to our U.S. government clients—without any surprises. We work hard to honor our commitment to our clients while ensuring our employees feel secure and...

  • K9 Program Advisor

    hace 7 meses

    San José, Costa Rica ATSG Corporation A tiempo completo

    **K9 Program Advisor** **San Jose, Costa Rica** *** **Requires: ATSG Background Check and Secret Clearance** ATSG Corporation prides itself on our dedication to providing expert assistance to our government partners—without any surprises. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their...