Deputy Manager

**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.
WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation.
At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes.
Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
- Work closely with business leader / internal stakeholders on the planning and implementation of customer projects, ensuring alignment with client objectives, budget, and timeline.
- Establish project objectives, scope, and deliverables in collaboration with clients and internal stakeholders.
- Develop detailed project plans, schedules, and budgets, and track progress against milestones and KPIs.
- Collaborate and work closely with implementation and services teams to implement Sabre products and services.
- Identify and navigate customer and internal organization dynamics to successfully mitigate issues and risks early, at all phases of the implementation.
- Foster strong relationships with clients through regular communication, status updates, and stakeholder meetings.
- Serve as the primary point of contact for client inquiries, concerns, and feedback, and collaborate with cross-functional teams to address and resolve issues promptly.
- Reviews user, technical and logístical requirements, identifies tasks, coordinates with the business leader resource allocations.
- Establish and review project updated with business leader / customer.
- Monitors project from initiation to delivery
- Lead project post-mortem reviews to identify lessons learned and best practices for future projects.
- Ensure high customer satisfaction and collaborate with business in creating reference
- able customers who would be willing to vouch for Sabre products and services.
- ScopePlanning and gathering requirements
- Creating Project Plan
- Assigning and Monitoring TasksCommunicating and Managing Change
- Responsible of Project Success
- Monitoring and Managing Risks Provident recurrent Project Status Reports
- Logging time on Workday
- Keeping updated by continuous Training provided by Sabre

**Qualifications**
Skillsets & Experience
- Solid understanding of project management methodologies, tools, and best practices.
- Establish project objectives, scope, and deliverables in collaboration with clients andinternal stakeholders.
- Ability to develop project plans, define project scope, create work breakdown structures (WBS), set milestones, timelines, etc.
- Experience in estimating project cost, tracking expenses, manage resources throughout the project lifecycle.
- Skilled in identifying project risks, analyzing potential impact, develop risk response andimplement mitigations plans.
- Strong communication skills to articulate project requirements, objectives, andexpectations clearly and effectively to stakeholders.
- Proficiency in analyzing complex problems, identify root causes, explore alternative Solutions.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Capacity to analyze information objectively, evaluate options and anticipate potential Outcomes.
- Attention to detail; focus and diligence in reviewing project documentation, monitoring project progress.
**Additional Information**
Languages:Must-have: Proficiency in English

Nice to have: Proficiency in Spanish or French as a second language.
Domain-specific expertise relevant to the project / Travel Industry.