Operations Excellence Coach
hace 1 mes
The Operations Excellence Coach is a crucial member of our team at Auxis, responsible for providing guidance and coaching to the field operations team during Virtual Operations Excellence Reviews in franchise stores.
This role requires the ability to effectively coach, recognize, and communicate with multiple members of the store teams on various levels, while maintaining a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leaders, and Franchisees.
The ideal candidate will motivate and develop positive relationships with the store's team members, infusing pride in the organizational values and mission during each virtual visit.
Key Responsibilities:
- Drive continuous progressive improvement by following the OER visit protocol, OER administrative process, and scheduling accordingly to meet required visit count.
- Conduct OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly, accurately and objectively reviewing brand systems and processes.
- Verify and drive complete and timely execution of corporate and local marketing programs, developing a teaching and coaching culture with every visit.
- Teach and role model proper root cause analysis, craft effective action plans that drive system improvements, and demonstrate the ability to teach the OER process to the above store leaders.
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits, identify positive performance, and provide recognition during every virtual visit.
- Provide insight and analytics on common patterns and trends identified by the OER process, and demonstrate the ability to ask quality questions during the OER process.
- Centrally assign, track, and report on recurring and ad hoc work across every location, escalate, communicate, and follow up on all critical issues with the above store management.
- Required attendance and engaged participation in meetings for ongoing OER calibration, uniformity, and weekly OEC Team Conference Calls, provides advice/suggestions to challenges experienced during previous OER.
- Conducts and supports the training process in the franchise stores, with regular follow up, supports new store openings as designated, and manages and supports multiple ongoing projects for the Operations Excellence Department.
Requirements:
- Education level: High school diploma or higher.
- Fluency in Spanish and English of a B2+ level.
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead third-party vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills a must.
- Strong interpersonal, written, communication, and relationship-building skills.
- Flexible and willing to work on weekends, and weekdays.
- Strong work ethic and integrity, a must.
- Food and beverage experience a plus.
- Possess the ability to work in an independent fashion with little supervision.
- Team player who values being part of a successful world-class organization.
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