Operations Excellence Coach
hace 2 meses
The Operations Excellence Coach is a crucial member of our team at Auxis, responsible for providing guidance and coaching to the field operations team during Virtual Operations Excellence Reviews in franchise stores.
This role requires the ability to effectively coach, recognize, and communicate with multiple members of the store teams on various levels, while maintaining a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leaders, and Franchisees.
The ideal candidate will motivate and develop positive relationships with the store's team members, infusing pride in the organizational values and mission during each virtual visit.
Key Responsibilities:
- Drive continuous progressive improvement by following the OER visit protocol, OER administrative process, and scheduling accordingly to meet required visit count.
- Conduct OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly, accurately and objectively reviewing brand systems and processes.
- Verify and drive complete and timely execution of corporate and local marketing programs, developing a teaching and coaching culture with every visit.
- Teach and role model proper root cause analysis, craft effective action plans that drive system improvements, and demonstrate the ability to teach the OER process to the above store leaders.
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits, identify positive performance, and provide recognition during every virtual visit.
- Provide insight and analytics on common patterns and trends identified by the OER process, and demonstrate the ability to ask quality questions during the OER process.
- Centrally assign, track, and report on recurring and ad hoc work across every location, escalate, communicate, and follow up on all critical issues with the above store management.
- Required attendance and engaged participation in meetings for ongoing OER calibration, uniformity, and weekly OEC Team Conference Calls, provides advice/suggestions to challenges experienced during previous OER.
- Conducts and supports the training process in the franchise stores, with regular follow up, supports new store openings as designated, and manages and supports multiple ongoing projects for the Operations Excellence Department.
Requirements:
- Education level: High school diploma or higher.
- Fluency in Spanish and English of a B2+ level.
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead third-party vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills a must.
- Strong interpersonal, written, communication, and relationship-building skills.
- Flexible and willing to work on weekends, and weekdays.
- Strong work ethic and integrity, a must.
- Food and beverage experience a plus.
- Possess the ability to work in an independent fashion with little supervision.
- Team player who values being part of a successful world-class organization.
-
Excellence Coach
hace 2 meses
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Operations Excellence Coach at Auxis drives constant improvement in operations excellence during virtual store visits. The role requires effective coaching, recognition, and communication with store teams on various levels. The coach must maintain a thorough understanding of guest and operational needs & standards to guide Store Managers,...
-
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAuxis is seeking an experienced Business Excellence Coach to drive operational growth and excellence in our franchise stores. As a key member of our Operations Excellence team, you will provide guidance and coaching to store teams while conducting virtual operations reviews.Key Responsibilities:Drive continuous progressive improvement by following the OER...
-
Operations Excellence Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoJob OverviewViant Medical is seeking an exceptional Operations Excellence Specialist to join our team. This role plays a critical part in driving process improvements and efficiencies across various departments.
-
Operations Excellence Enhancement Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob SummaryAuxis is seeking a highly skilled Operational Excellence Enhancement Specialist to drive continuous improvement in our virtual store operations.
-
Global Operations Excellence Leader
hace 1 día
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is seeking a highly skilled and experienced Operations Excellence Leader to join our team. This full-time, permanent position is based in Heredia, Costa Rica, and offers a competitive salary of $90,000 - $120,000 per year, depending on experience.This is a unique opportunity to lead a high-performing team of up to 50...
-
Operations Excellence Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoAbout the RoleAs a Senior Value Stream Manager at Viant Medical, you will be responsible for leading the sustaining activities of your value streams regarding people, safety, quality, production, financials, and operational excellence.This includes actively supporting sustaining and new launches activities regarding engineering, planning, procurement,...
-
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob Summary">Ambitious and experienced professionals sought for a challenging role as Process Excellence Manager in HP's IT/Business Operations team.">">**About the Role:**">We are looking for an exceptional individual to lead process improvements, drive operational efficiency, and ensure alignment with business objectives. The ideal candidate will have a...
-
Operational Excellence Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Databricks A tiempo completoAbout the RoleWe are seeking a skilled Operational Excellence Specialist to join our Legal Operations team at Databricks. This role is responsible for supporting the build out of contracts repository, documenting existing processes, recommending improvements to drive efficiency, implementing new tools for the legal team, maintaining existing tools, and...
-
Operations Excellence Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. We are seeking an Operations Excellence Specialist to join our dynamic team.About the Role:The Senior Operations Analyst will play a crucial role in ensuring the smooth operation and continuous improvement of our systems and processes. This position...
-
Strategic Operations Excellence Professional
hace 2 meses
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout AuxisAuxis is a dynamic organization that values innovation and excellence. Our mission is to deliver exceptional services that drive business growth.
-
Operations Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoAt the Bosch Group, we are seeking a highly skilled Operations Team Lead to join our team. This is an exciting opportunity to lead a team of professionals and drive service excellence in our operations.Company OverviewThe Bosch Group is a leading global supplier of Business Process Outsourcing for complex business processes and services. With over 9,000...
-
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob DescriptionWe are seeking a seasoned Operations Strategist to drive strategic priorities and operational excellence across the Product organization at ServiceNow. Our team collaborates in business analysis, project management, and strategy to deliver exceptional results.This is an excellent opportunity for professionals looking to gain or extend their...
-
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoAt the Bosch Group, we are seeking a seasoned Customer Service Team Lead to join our operations team.This role offers a unique opportunity to leverage your leadership skills and expertise in customer service to drive excellence in our daily operations. As a key member of our team, you will be responsible for supervising a group of customer service...
-
Digital Operations Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann Group">At Straumann, we empower our employees to perform and make an impact. We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for use in esthetic dentistry, tooth replacement, and restoration solutions or to prevent tooth loss.We deliver innovation based on evidence. This...
-
HR Operations and Service Excellence Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianExperian is a global leader in data and analytics, transforming lives and creating opportunities for consumers, businesses, and society. With over 125 years of experience, we've helped economies and communities flourish.We're passionate about unlocking the power of data to drive innovation and growth. Our unique culture celebrates...
-
Strategic Project Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoAbout Boston Scientific CorporationBoston Scientific Corporation is a global medical technology leader that shapes the treatment of various diseases and conditions. We are dedicated to advancing science for life, improving patient health and quality of life.Job SummaryWe are seeking an experienced Strategic Project Manager - Operations Excellence to lead...
-
Senior Operations Manager for Manufacturing Excellence
hace 3 semanas
San Francisco, Heredia, Costa Rica Avantor A tiempo completoJob OverviewWe are seeking a highly experienced and results-driven Senior Operations Manager to lead our manufacturing operations in Heredia, CSR. This is a full-time position that requires strong leadership skills, excellent communication abilities, and a passion for process improvement.About the RoleAs a Senior Operations Manager, you will oversee the...
-
Senior Operations Leader
hace 2 meses
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoJob OverviewViant Medical is seeking an experienced Senior Operations Leader to manage direct and indirect resources in a manufacturing setting. The successful candidate will have high interpersonal skills, ability to communicate with individuals or groups, and a strong background in people management.About the RoleThe Senior Operations Leader will be...
-
Operational Excellence Transformation Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAuxis is seeking an experienced Operational Excellence Transformation Specialist to join our team. This role is responsible for driving continuous improvement and excellence in our operations.Job Summary:The Operational Excellence Transformation Specialist will work closely with our field operations team, providing guidance and coaching to drive operational...
-
Operational Excellence Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Baxter A tiempo completoBaxter is a leading global innovator of medical products and technologies, with a mission to save and sustain lives.With a strong focus on operational excellence, we are seeking an experienced Channel Operations, Sr. Analyst to join our team in Heredia, Costa Rica.The ideal candidate will possess a proven track record of driving process improvements,...
