Client Services Supervisor
hace 1 semana
Job Summary
We are seeking a highly skilled Client Services Supervisor to lead our customer service team. The ideal candidate will have a strong background in leadership and customer service, with experience in managing teams and driving results.
Key Responsibilities
- Coordinate day-to-day operations and administer company policies and procedures through subordinate exempt and non-exempt staff.
- Provide input on personnel actions, including staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.
- Respond to escalated Sales or Client issues.
- Oversee daily workflow, assess available resources, determine work allocations, and make employee work assignments.
- Collaborate with management and staff to develop and administer employee work schedules.
- Develop, coach, and motivate staff to achieve departmental goals.
- Guide employees when responding to changing business conditions.
- Monitor personnel performance metrics.
- Organize and facilitate staff meetings regarding team performance, recognition, and information exchange.
- Participate in the Selection Process for new talent (interviews for new hires mainly).
- Continuously advocate for process improvement, automation initiatives, enhanced controls, and process standardization.
Requirements
- Strong knowledge of B2B operations.
- Strong and proven leadership skills.
- Good coaching and developmental skills.
- Strong change management skills.
- AA /AS degree or equivalent experience.
- 2-4 years of leadership experience.
- Must be fluent in English.
- Passion for driving results and ensuring client satisfaction.
- Good organizational, outstanding collaboration, and time management skills.
- Able to perform job functions with minimum supervision.
- Experience managing teams and developing resources.
About Experian
Experian is the world's leading global information services company. We empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 22,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.
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