Client Relations Specialist
hace 5 días
ClinicGrower is a leading digital marketing agency that specializes in connecting medical and dental practices with new patients in their community, generating leads, appointments, and sales. We are an integral part of their overall business success.
We deliver results-driven solutions to help these practices grow and thrive. As a dedicated Client Relations Specialist, you will play a vital role in our team's efforts by supporting clients in a timely and professional manner.
Your responsibilities will include delivering exceptional customer service, nurturing relationships, and significantly impacting show rates for patients at medical practices. You will be the first point of contact for clients, setting the tone for their experience with ClinicGrower.
We are seeking a self-motivated individual with excellent communication skills, a passion for creative thinking, and superior relationship-building abilities. You must be a positive person, a good listener, and a caregiver who genuinely cares about improving patient outcomes.
Key Responsibilities:
- Update daily call tracking reports
- Accurately identify prospects, determine eligibility, and schedule appointments
- Collect and accurately enter demographic information into the Electronic Health Record (EHR)
- Understand and effectively use booking center training materials
- Communicate improvements to manager to facilitate growth in appointment booking center
Requirements:
- Proven experience in client relations, virtual assistance, or similar roles
- Excellent communication skills with consumers (patients) and cross-departmentally
- Solid experience with office management systems, EHRs, and Google products
- Ability to think proactively, prioritize work, and manage time effectively
Benefits:
- Fully remote work environment
- Competitive compensation based on experience
- Ongoing training and development opportunities
Job Type: Full-time, Permanent
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