Senior Business Development Manager

hace 3 meses


San José, San José, Costa Rica Webhelp A tiempo completo

About the Role

We are seeking an experienced Senior Account Manager to join our team at Concentrix. As a key member of our sales team, you will be responsible for managing moderate to highly complex accounts and developing processes to ensure favorable relationships with clients.

Key Responsibilities

  • Ensure client's customers are satisfied with the client's products and services, and resolve escalated issues
  • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
  • Evaluate our client's customer needs and propose potential solutions
  • Be a single point of contact for our client customer and may coordinate the work of client service teams
  • Utilize data to remediate customer concerns/roadblocks prohibiting satisfaction
  • Manage external competitive pressures and handle objections
  • Work with multiple partners, building relationships with decision-makers at all levels
  • Manage sales territory and achieving monthly quotas
  • Negotiate skillfully in tough situations
  • Identify risk and barriers to success; develop contingency plans
  • Identify opportunities for additional product or service sales
  • Provide consultative support
  • May potentially attend vendor and external events
  • May provide mentoring and guidance to more junior staff

Requirements

  • Bachelor's degree
  • 5+ years experience in sales
  • 4+ years experience in account management and IT industry
  • 2+ years working in a Customer Relationship Management environment
  • Successful Background in sales or account management, serving mid to large clients
  • Passion for customer experience and sales
  • Demonstrated experience to learn and optimize new technology and data
  • Excellent knowledge of Microsoft programs
  • Experience establishing communication and engagement
  • Experience making decisions under conditions of uncertainty or limited data; evaluate short and long-term consequences
  • Experience in high volume calling preferred

About Concentrix

Concentrix is a company that cares about its employees' growth, success, and community. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.



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