Client Services Representative

hace 1 semana


San José, San José, Costa Rica World Fuel Services A tiempo completo
About Us

We are a global leader in the aviation industry, serving thousands of customers worldwide. Our team of professionals is dedicated to providing exceptional service and support to our clients.

We value innovation, collaboration, and efficiency, and our high-performance culture drives sustained growth and success.

Job Summary

We are seeking a highly skilled and experienced Client Services Representative to join our Business and General Aviation Client Support Team. This role is ideal for a motivated and customer-focused individual with a passion for delivering exceptional service.

Responsibilities:
  • Provide daily client support and perform special projects as required.
  • Troubleshoot and resolve complex inquiries related to authorizations, transactions, and billing.
  • Develop and maintain strong relationships with clients and internal stakeholders.
  • Continuously improve processes and procedures to enhance customer satisfaction and experience.
  • Collaborate with cross-functional teams to achieve business objectives and goals.
Requirements:
  • Minimum 2-5 years of experience in Customer Service or a related field.
  • Proven track record of delivering exceptional customer service and experience.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
  • Highly organized and able to prioritize tasks and manage multiple projects simultaneously.
  • Fluent English language skills, with the ability to communicate effectively in writing and verbally.


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