Cash Services Representative
hace 1 semana
We are seeking a highly skilled Cash Services Representative to join our Digital Collections team. In this role, you will be responsible for providing exceptional customer service, executing risk management measures, and maintaining valid supporting documents for all transactions.
As a Cash Services Representative, you will play a critical part in ensuring outstanding customer service quality levels. You will contribute to the execution of risk management measures, maintain accurate records, and provide research and recommendations to address gaps in delivering incumbent duties.
The ideal candidate will possess excellent English communication skills, both written and verbal. Advanced Excel skills are a plus. Additionally, 3 years of experience in the service industry or relevant field is desired, with a focus on collections experience. Strong teamwork, adaptability, and leadership skills are essential for success in this role.
Key Responsibilities:
- Provide exceptional customer service and ensure timely resolution of issues
- Execute risk management measures to minimize potential losses
- Maintain accurate records and documentation for all transactions
- Conduct research and provide recommendations to address gaps in delivery
- Collaborate with colleagues to resolve complex issues
Requirements:
- Excellent English communication skills (written and verbal)
- Advanced Excel skills (a plus)
- 3 years of experience in the service industry or relevant field (desired)
- Collections experience (desired)
- Strong teamwork, adaptability, and leadership skills
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