Customer Service Representative
hace 1 semana
Company Overview
About WNS Global Services
WNS (Holdings) Limited, a global Business Process Management leader, offers business value to over 400 clients worldwide by combining operational excellence with deep domain expertise in key industry verticals. Our services cater to various sectors, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities.
Job Summary
We are seeking an experienced Customer Service Representative to join our team in Costa Rica. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Provide timely and effective resolution to customer inquiries and issues
- Collaborate with internal teams to resolve complex customer concerns
- Maintain accurate records of customer interactions and transactions
- Meet or exceed performance metrics and targets
Requirements
- Minimum academic qualification: High School graduate
- Basic computer knowledge, including Citrix, ADUC, Windows OS, and Printers
- Excellent communication and interpersonal skills
- Ability to work in a team-oriented environment
- 0-2 years of experience in customer service
- Background and experience in US Mortgage Regulations in Origination is preferred
Benefits
- We offer a comprehensive benefits package, including medical insurance, retirement savings plan, paid time off, and opportunities for career growth and professional development.
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