Senior Software Support Analyst

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**About the Role**

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Citi is seeking a skilled and motivated Senior Software Support Analyst to join our team. This is an exciting opportunity to work with a leading global bank and contribute to the success of our organization.

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**Key Responsibilities**

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The successful candidate will be responsible for providing technical and business support for users of Citi Applications. This includes:

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  • Utilizing a good understanding of software support procedures and concepts, as well as basic knowledge of other technical areas, to field issues and queries from stakeholders and provide short-term resolutions.">
  • Working with relevant technology partners to develop long-term remediation plans.">
  • Developing a comprehensive understanding of how software support collectively integrates to contribute to achieving business goals.">
  • Acting as a liaison between users/traders, internal technology groups, and vendors.">
  • Participating in disaster recovery testing.">
  • Making evaluative judgments based on analysis of factual information and resolving problems by identifying and selecting solutions.">
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**Qualifications**

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To be successful in this role, you will need to have:

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  • 2-5 years experience in software support or a related field.">
  • A basic knowledge or interest in software support procedures, concepts, and other technical areas.">
  • Participation in some process improvements.">
  • Previous experience or interest in standardizing procedures and practices.">
  • A basic understanding of financial markets and products.">
  • Knowledge/experience of problem management tools.">
  • Understanding of how your sub-function integrates within the function and commercial awareness.">
  • Developed communication and diplomacy skills to persuade and influence.">
  • Good customer service, communication, and interpersonal skills.">
  • Good knowledge of the business and its technology strategy.">
  • Consistently demonstrates clear and concise written and verbal communication skills.">
  • Knowledge of issue tracking and reporting using tools.">
  • Good all-round team member.">
  • Ability to plan and organize workload.">
  • Ability to communicate appropriately to relevant stakeholders.">
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**Education**

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A Bachelor's/University degree or equivalent experience is required. Relevant certifications and training are also beneficial.

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**What We Offer**

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We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and detail-oriented individual who is passionate about software support, we encourage you to apply for this exciting opportunity.

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**At Citi**

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Citi is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.



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