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Customer Service Manager with a Vision for Excellence
hace 2 semanas
At Arxada, we are a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.
We empower high performance by providing our employees, partners, and customers with innovative solutions, expertise, and support to achieve their full potential.
Together, we make daily life safer, cleaner, healthier, and greener. Our mission is to deliver superior customer service and experiences through effective strategies, organizational design, and process management.
We are seeking an experienced Senior Team Leader, Customer Service, to lead our team in San Jose, CR02 building. This is a permanent, full-time position with a hybrid working schedule.
Key Responsibilities:
- Develop and execute strategies to provide customers with exceptional customer service and low effort interactions.
- Lead and develop a team of Customer Service Specialists through coaching, mentoring, professional development, and performance feedback.
- Manage and coordinate activities of CSS within the group to ensure alignment of business goals, strategies, and customer satisfaction programs.
- Deliver prompt, accurate processing of customer orders, inquiries, and resolve issues with corrective action plans.
- Support CSS with overflow work as required and drive continuous process improvement programs.
- Ensure consistent SAP utilization and recommend enhancements within customer service functions.
Requirements:
- BA or BS degree or equivalent experience within Logistics, Supply Chain, Imports, and customer-centric organizations.
- Minimum of 3-5 years in a supervisory role with strong communication, problem-solving, and organization skills.
- Team leader with detailed orientation, decision-making capabilities, and knowledge of imports and exports.
- Strong interpersonal skills to negotiate and resolve supply chain issues.
This is an excellent opportunity to join a dynamic team and contribute to the company's success. If you have a passion for delivering exceptional customer service and leading a team, apply now.
