High-Tech Technical Lead

hace 1 mes


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About the Role: As a Site Reliability Engineer at IBM, you will be responsible for leading problem resolution for clients and building and maintaining systems.

Key Responsibilities:

  • Be the point of contact for clients, responsible for client service requests management and ownership.
  • Identify and investigate issues, using troubleshooting techniques to provide advice and guidance to clients.
  • Collaborate with a global team in US, Canada, Ireland, China, India, and Australia to share recommendations, solutions, and ideas.
  • Look for enhancements and innovative solutions to help services scale and improve existing technical support tools, procedures, or processes.
  • Develop and enhance technical knowledge via projects and assignments, as well as through IBM's world-class learning platform.

Required Expertise:

  • Fluent English
  • 3-5 years of experience in software development and delivery role
  • 3-5 years of experience in Cloud/DevOps engineering and/or Linux administration
  • Experience with at least one major public cloud provider or large-scale private/hybrid cloud using container orchestration
  • Experience with modern configuration management framework (Puppet, Ansible, Chef, etc.)
  • Production experience with one or more monitoring frameworks (Nagios, Prometheus, etc.)
  • Strong scripting skills in at least one language (BASH, Python, Ruby, etc.)
  • Experience with source control management (git, subversion, etc.)
  • Understanding of software development life cycle and delivery process
  • Ability to manage multiple projects, ensuring commitments and timetables are met
  • Ability to partner with internal stakeholders to design operational solutions
  • Goal-oriented, forward thinker that can provide solutions for complex technical problems

Salary Information: We offer an estimated salary range of $120,000 - $180,000 per year, depending on location and experience. This figure is based on national averages and industry standards, taking into account the level of expertise required for this role and the cost of living in various regions.

About Business Unit: At IBM, we value dedication to client success, innovation, and trust in all relationships. As an IBMer, you will have opportunities to learn and develop yourself and your career, be courageous, and experiment every day, all while having continuous trust and support in an environment where everyone can thrive.



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