Remote Success Coach

hace 7 días


San José, San José, Costa Rica Blue Cube Services Teletrabajo Freelance A tiempo completo

**Overview of Digital Asset Platform**

We're working with a groundbreaking software platform that enables secure and accessible digital assets management. This innovative solution is revolutionizing the way businesses handle their digital presence.

As a Customer Success Contractor, you'll be part of a dynamic team supporting this platform's rapid growth and customer engagement.

**Job Description**

As a key member of our team, your responsibilities will include:

  • Responding to customer inquiries via Zendesk and live chat
  • Efficiently identifying and reassigning tickets to relevant product lines
  • Tracking bugs and issues in Zendesk, collaborating with developers for resolution
  • Contributing to regular video calls with the Customer Success team and providing feedback to the company

**Requirements and Skills**

  • Demonstrated integrity and strong written communication skills in English
  • Proficiency in Russian or French is a plus
  • Previous work experience in Customer Support or Helpdesk roles (18 years or older)
  • Passion for delivering excellent user experiences
  • Strong customer focus and ability to learn quickly
  • Liv Chat and Zendesk expertise preferred
  • Basic understanding of cryptocurrencies is beneficial but not required (training will be provided)

**Benefits and Compensation**

  • Competitive hourly rate ($10) paid in cryptocurrency
  • Opportunities for professional growth and development
  • Flexible scheduling with 24/7 availability (USA Central Time Zone preference)

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