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Customer Service Team Lead
hace 2 semanas
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Emerson. As a key member of our Customer Service department, you will be responsible for leading and guiding our CR team to ensure outstanding customer support.
Key Responsibilities- Communicate company goals, safety practices, and deadlines to the team.
- Motivate team members and assess their performance.
- Provide help to management and keep them updated on team performance.
- Communicate concerns and policies among management and team members.
- Experience: 1-2 years leading a small team.
- English Level: B2.
- Performance: Successful and above.
- Knowledge of Baan, SAP, or Oracle is considered a plus.
The Customer Service team delivers assistance to US customers, therefore the person in this position must comply with US business hours and working days.
Direct ReportsCustomer Service Representatives from level I to IV.
