Digital Payments Expert

hace 14 horas


San José, San José, Costa Rica Western Union A tiempo completo

Western Union is a FinTech leader that empowers families, businesses, and individuals to move money with ease.

We're a team of over 8,000 people spanning 200 countries and territories, driven by our values of purpose, global mindset, and trustworthiness. Our mission is to improve financial services for all, making money move better.

Our Team:

We're seeking a highly analytical individual to join our team as an Risk and Compliance Specialist - Digital Payments. In this role, you'll play a key part in developing, executing, and enhancing processes to ensure the quality, customer experience, and effectiveness of Dispute Management and related Digital Banking activities.

Your Key Responsibilities:

  • Develop and continuously enhance processes, procedures, metrics/SLAs to deliver expected quality, customer experience, and effectiveness of Dispute Management and related Digital Banking activities.
  • Build relationships with process owners, including vendor sites, ROC leadership, training, quality assurance, and metrics teams.
  • Demonstrate partnership with other digital departments such as payment exceptions, Compliance, and others to support customer inquiries or issues.
  • Support Manager in building strategy and improving internal processes.

What We're Looking For:

To succeed in this role, you'll need:

  • At least 2 years of working experience within the financial industry, preferably in digital payments and/or cards-related areas.
  • Understanding of operations and dispute management & collections processes within the financial services industry.
  • Excellent analytical, critical thinking, and problem-solving skills with attention to details and ability to effectively communicate between business and information technology teams.
  • Strong interpersonal and conflict resolution skills, ability to interact with all levels of management.
  • Experience in writing database queries is a plus.
  • Ability to produce datasets and reports for analysis and MS Office proficiency.
  • Bachelor's degree in business administration, finance, or equivalent skills would be advantageous.
  • Experience with process enhancements, automations.
  • Fluency in English with outstanding verbal, writing, and listening skills (B2+).

Join Western Union, where we believe when money moves, better things happen



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