Customer Experience Expert
hace 1 semana
Customer Service & Support
In this role, you will be part of the Customer Service & Support (CSS) organization, which builds trust and confidence for every person and organization through delivering a seamless support experience.
Your primary focus will be on supporting our customers and partners by resolving their issues quickly, preventing future problems from occurring, and demonstrating new ways to achieve more from their Microsoft investment.
Key Responsibilities
- Provide technical support to customers and partners via phone, email, or chat.
- Analyze and resolve complex technical issues, often requiring advanced problem-solving skills.
- Develop and maintain knowledge of Microsoft products and services to provide accurate and up-to-date information to customers.
- Collaborate with internal stakeholders to identify and address customer pain points and areas for process improvement.
Requirements
- 2+ years technical support, technical consulting experience, or information technology experience.
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Strong analytical and problem-solving skills, with the ability to use various data collection tools and methodologies to analyze problems and develop solutions.
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