Customer Experience Expert

hace 1 semana


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

Customer Service & Support

In this role, you will be part of the Customer Service & Support (CSS) organization, which builds trust and confidence for every person and organization through delivering a seamless support experience.

Your primary focus will be on supporting our customers and partners by resolving their issues quickly, preventing future problems from occurring, and demonstrating new ways to achieve more from their Microsoft investment.

Key Responsibilities

  • Provide technical support to customers and partners via phone, email, or chat.
  • Analyze and resolve complex technical issues, often requiring advanced problem-solving skills.
  • Develop and maintain knowledge of Microsoft products and services to provide accurate and up-to-date information to customers.
  • Collaborate with internal stakeholders to identify and address customer pain points and areas for process improvement.

Requirements

  • 2+ years technical support, technical consulting experience, or information technology experience.
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong analytical and problem-solving skills, with the ability to use various data collection tools and methodologies to analyze problems and develop solutions.


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Imagineer Customer ExperienceOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las cuentas. Desarrollar la relación con los clientes/industria asignados, desde los departamentos de mercadeo, ventas y...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. Our mission is to deliver a connected customer experience that exceeds expectations. We are seeking a skilled Customer Experience Expert to join our team. As a key member of our Customer Experience & Success (CE&S) organization, you will be responsible...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Información del EmpleoOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.">Descripción del TrabajoDesarrollar la relación con los clientes/industria asignados, desde los...

  • Ejecutivo De Ventas

    hace 5 días


    San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Oportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    We are seeking highly motivated and skilled Technical Support Engineers to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for providing expert-level technical support to our customers, helping them to resolve complex technical issues and improve their overall experience with our products.Our Customer Service & Support...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    At Cisco Systems, we are seeking a Digital Experience Expert to drive the renewal and growth of our recurring revenue offerings in the Americas. This role is part of our Digital Experience team, responsible for removing friction in the renewals and growth process by leveraging real-time customer insights.This position will involve providing concierge-level...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Perfil del CandidatoNecesitamos un profesional experimentado en marketing y ventas que sepa diseñar e implementar estrategias de marketing efectivas. El candidato debe tener experiencia en atención de cuentas estratégicas (ventas superiores a $25M anuales, más de 100 personas y con presencia en múltiples países).">Cualificaciones RequeridasEl Consultor...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is a global leader in technology, empowering individuals and organizations to achieve their goals. We are committed to delivering exceptional customer experiences through our innovative products and services.The Customer Experience and Success (CEnS) organization is responsible for driving the strategy, design, and implementation of Microsoft's...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewAt Microsoft, we believe that technology has the power to transform lives and businesses. Our Global IT Support Specialist team works closely with our Delivery Partner Engineers and Advocates to provide technical and SME coaching.Key ResponsibilitiesProvide technical and SME coaching for Delivery Partner Engineers, Advocates, and other...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    About UsAt Infotree Global Solutions, we pride ourselves on delivering exceptional customer experiences. Our team is dedicated to helping clients achieve their goals through our expertise in customer support.Job DescriptionWe are seeking an experienced Santa Ana On-Site Customer Experience Expert to join our team. As a key member of our customer support...


  • San José, San José, Costa Rica Third-Party Job Posts A tiempo completo

    About This Role">This is a remote position that requires excellent communication and organizational skills. As a Customer Support Team Lead, you will be responsible for leading and managing frontline customer support teams, ensuring that our customers receive exceptional service and support.">Your Key Responsibilities">">Lead and manage frontline customer...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    **ClearSource Overview**We are a dynamic and innovative company focused on delivering exceptional customer experiences. Our Core Values drive our success and make us a great company to work for. We support our people in realizing their greatest potential.We are seeking a skilled **Technical Support Representative** to join our team. If you are passionate...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview:**We are seeking a highly motivated Customer Experience Ambassador to join our team at Residence Inn by Marriott. As a Guest Service Expert, you will be responsible for delivering exceptional service to our guests, creating a memorable experience that exceeds their expectations.**Key Responsibilities:**Deliver personalized service to guests,...

  • Operations Supervisor

    hace 4 días


    San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    Job DescriptionKey Responsibilities: Implementation of Standard Operating Procedures (SOPs) and setting up the Customer Service Team Monitor Assigning and managing call queues to optimize service levels and meet/exceed service level goals Driving department productivity, production, and performance Consistently training and developing Service staff to...


  • San José, San José, Costa Rica Betterwho A tiempo completo

    **About Betterwho**We strive to build meaningful relationships with our customers by providing expert guidance and support. Our team of professionals is dedicated to delivering tailored solutions that meet each customer's unique needs.**Key Responsibilities:**You will handle an average of numerous calls daily, working diligently to resolve issues and provide...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job Description: Customer Service & SupportIn the Customer Service & Support (CSS) team, we are looking for people with a passion for delivering customer success. As a Technical Support Engineer - PaaS Developer, you will be part of a dynamic team that builds trust and confidence for every person and organization through delivering a seamless support...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Empowering Customer SuccessAbout UsAt Microsoft Corporation, we are committed to delivering exceptional customer experiences that exceed expectations. Our organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.We are seeking a highly skilled Customer Experience Specialist to join our team. As...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Mission-driven professionals are invited to apply for the Technical Support Engineer position at Microsoft Corporation. Our Customer Experience and Success (CEnS) organization is responsible for strategy, design, and implementation of the Microsoft end-to-end customer experience. We strive to exceed customer expectations, drive greater customer loyalty and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Customer Experience RoleWe are seeking a Customer Experience Advocate to join our Amzn Support Srvcs Costa Rica team. As a key member of our IT support team, you will be responsible for delivering exceptional customer experiences to Amazon Corporate employees worldwide.Key Responsibilities:Provide technical support to Amazon Corporate employees, including...


  • San José, San José, Costa Rica 24Seven Rent A Car A tiempo completo

    24Seven Rent A Car is seeking a skilled Customer Service Representative to enhance our customer experience. As a key member of our team, your primary responsibility will be to ensure our guests enjoy a seamless car rental experience.We require talented individuals who can engage with customers, providing service information, addressing their concerns, and...