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Customer Experience Engineer
hace 2 semanas
We are seeking highly motivated and skilled Technical Support Engineers to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for providing expert-level technical support to our customers, helping them to resolve complex technical issues and improve their overall experience with our products.
Our Customer Service & Support (CSS) organization is a key part of Microsoft's business, and we are committed to delivering exceptional customer experiences that meet the highest standards. We are looking for talented individuals who share our passion for customer success and are eager to make a meaningful contribution to our team.
Key Responsibilities:
- You will provide expert-level technical support to customers, troubleshooting and resolving complex technical issues
- You will collaborate with internal teams to identify and address root causes of customer issues
- You will develop and deliver training programs to help customers get the most out of our products
Requirements:
- 5+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
- Experience with Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.
- Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and/or Linux)
- Fluency to read, write, and speak English.
