Customer Experience Expert
hace 1 semana
At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. Our mission is to deliver a connected customer experience that exceeds expectations. We are seeking a skilled Customer Experience Expert to join our team. As a key member of our Customer Experience & Success (CE&S) organization, you will be responsible for delivering exceptional customer support experiences with Microsoft products and services.
About Us
We are a global organization with over 12,000 employees worldwide, dedicated to creating life-changing innovations that impact billions of lives. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
Job Description
- Own and troubleshoot customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases that require escalation and create incident management requests to product groups or engineering groups.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experiences.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
- Drive technical collaboration and engagement outside of CE&S, including with Product Engineering teams, Services, Support, and Regions.
Qualifications
- 3+ years of technical support, technical consulting experience, or information technology experience in a customer-facing role.
- OR Bachelor's Degree in Computer Science, Information Technology, or related field, and 1+ year(s) of technical support, technical consulting experience, experience working with web services (SOAP or RESTful APIs), or information technology experience.
Benefits
- Ongoing training and development opportunities.
- A dynamic and inclusive work environment.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous retirement savings plan.
- Flexible work arrangements, including remote work options.
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