Customer Experience Expert

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. Our mission is to deliver a connected customer experience that exceeds expectations. We are seeking a skilled Customer Experience Expert to join our team. As a key member of our Customer Experience & Success (CE&S) organization, you will be responsible for delivering exceptional customer support experiences with Microsoft products and services.

About Us

We are a global organization with over 12,000 employees worldwide, dedicated to creating life-changing innovations that impact billions of lives. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

Job Description

  • Own and troubleshoot customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
  • Identify cases that require escalation and create incident management requests to product groups or engineering groups.
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experiences.
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
  • Drive technical collaboration and engagement outside of CE&S, including with Product Engineering teams, Services, Support, and Regions.

Qualifications

  • 3+ years of technical support, technical consulting experience, or information technology experience in a customer-facing role.
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field, and 1+ year(s) of technical support, technical consulting experience, experience working with web services (SOAP or RESTful APIs), or information technology experience.

Benefits

  • Ongoing training and development opportunities.
  • A dynamic and inclusive work environment.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous retirement savings plan.
  • Flexible work arrangements, including remote work options.


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Imagineer Customer ExperienceOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las cuentas. Desarrollar la relación con los clientes/industria asignados, desde los departamentos de mercadeo, ventas y...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    About the Position: As a Customer Experience Expert at Smartsheet, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Your Key Responsibilities:Provide technical support to customers via phone and webform submissions, ensuring prompt and accurate resolution to customer...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Información del EmpleoOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.">Descripción del TrabajoDesarrollar la relación con los clientes/industria asignados, desde los...

  • Ejecutivo De Ventas

    hace 1 semana


    San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Oportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    The Ideal Candidate:We are looking for a highly motivated and results-driven individual to join our team as a Customer Experience Resolution Expert. The ideal candidate will have a proven track record of delivering exceptional customer experiences, operating in a fast-paced environment, and leveraging their technical skills to drive business outcomes. In...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    We are seeking highly motivated and skilled Technical Support Engineers to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for providing expert-level technical support to our customers, helping them to resolve complex technical issues and improve their overall experience with our products.Our Customer Service & Support...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Spend your days making a real difference in people's lives as a Customer Experience Advocate at Smartsheet. Our company is passionate about helping teams and millions of people worldwide deliver their very best work.About UsSmartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Perfil del CandidatoNecesitamos un profesional experimentado en marketing y ventas que sepa diseñar e implementar estrategias de marketing efectivas. El candidato debe tener experiencia en atención de cuentas estratégicas (ventas superiores a $25M anuales, más de 100 personas y con presencia en múltiples países).">Cualificaciones RequeridasEl Consultor...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    At Cisco Systems, we are seeking a Digital Experience Expert to drive the renewal and growth of our recurring revenue offerings in the Americas. This role is part of our Digital Experience team, responsible for removing friction in the renewals and growth process by leveraging real-time customer insights.This position will involve providing concierge-level...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is a global leader in technology, empowering individuals and organizations to achieve their goals. We are committed to delivering exceptional customer experiences through our innovative products and services.The Customer Experience and Success (CEnS) organization is responsible for driving the strategy, design, and implementation of Microsoft's...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Our goal is to create a unique and memorable experience for our guests.We're looking for individuals who are passionate about delivering exceptional service and taking the initiative to guide guests through their stay.As a Guest Experience Expert, you will be empowered to move around the property and do what needs to be done to ensure a smooth and enjoyable...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewAt Microsoft, we believe that technology has the power to transform lives and businesses. Our Global IT Support Specialist team works closely with our Delivery Partner Engineers and Advocates to provide technical and SME coaching.Key ResponsibilitiesProvide technical and SME coaching for Delivery Partner Engineers, Advocates, and other...

  • Customer Service Expert

    hace 22 horas


    San José, San José, Costa Rica Emerson A tiempo completo

    Job DescriptionAt Emerson, we are seeking a highly skilled IT Solutions Consultant to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support to our customers, resolving technical issues, and ensuring that our customers receive the highest level of service.Responsibilities:Provide expert-level...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    **ClearSource Overview**We are a dynamic and innovative company focused on delivering exceptional customer experiences. Our Core Values drive our success and make us a great company to work for. We support our people in realizing their greatest potential.We are seeking a skilled **Technical Support Representative** to join our team. If you are passionate...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleThe Amzn Support Srvcs Costa Rica is seeking a highly skilled Customer Excellence Expert to drive continuous improvements of Customer Services processes for WW Customer Services within Device, Digital and Alexa Services D2AS.This role reports to the CS ACES Exports & D2AS Program Manager and can be located in any of the Americas Customer...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview:**We are seeking a highly motivated Customer Experience Ambassador to join our team at Residence Inn by Marriott. As a Guest Service Expert, you will be responsible for delivering exceptional service to our guests, creating a memorable experience that exceeds their expectations.**Key Responsibilities:**Deliver personalized service to guests,...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Unlock new opportunities at Equifax as a Customer Engagement Expert. This role is perfect for someone who enjoys working with customers, resolving technical issues, and driving business success.Your key responsibilities will include:Engaging with customers to understand their needs and provide personalized support.Resolving technical issues related to our...

  • Operations Supervisor

    hace 1 semana


    San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    Job DescriptionKey Responsibilities: Implementation of Standard Operating Procedures (SOPs) and setting up the Customer Service Team Monitor Assigning and managing call queues to optimize service levels and meet/exceed service level goals Driving department productivity, production, and performance Consistently training and developing Service staff to...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionWe are seeking a highly motivated and passionate Customer Success Account Manager to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently.About the RoleThe Customer Success Account Manager owns consumption and delivery execution of operative solutions and...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    As a Customer Experience Advocate, you will play a critical role in ensuring our customers have an exceptional experience with our products. You will be responsible for providing timely and effective technical support, resolving complex issues, and promoting customer satisfaction.Key Responsibilities:Respond to customer inquiries and provide technical...