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Customer Excellence Expert
hace 2 semanas
The Amzn Support Srvcs Costa Rica is seeking a highly skilled Customer Excellence Expert to drive continuous improvements of Customer Services processes for WW Customer Services within Device, Digital and Alexa Services D2AS.
This role reports to the CS ACES Exports & D2AS Program Manager and can be located in any of the Americas Customer Services sites.
Key Responsibilities- Facilitates the execution of the WW ACES strategy for D2AS through CS management and support teams.
- Develops mechanisms that produce a sustainable continuous improvement culture.
- Coaches and trains CS management and project teams on ACES concepts and methodologies.
You possess 2-5 years of experience with continuous improvement tools and methodologies, or a demonstrated ability of a competent level continuous improvement practitioner.
You have the ability to lead broader, cross-functional, continuous improvement projects that may or may not have global impact and demonstrate skillful usage of lean tools, project management skills, and continuous improvement cycles (DMAIC, Kaizen 6 step, etc.).
You have the ability to generate and understand descriptive & inferential statistics and use them to effectively solve business problems.
