Device and Deployment Technical Expert

hace 6 días


San José, San José, Costa Rica Microsoft A tiempo completo

**Customer Success Engineer - Devices and Deployment Job Description:** We are seeking an experienced Customer Success Engineer to join our team. In this role, you will be responsible for delivering exceptional customer experiences across various products and services. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for customer success.

Main Responsibilities:

  • Respond to and resolve complex customer issues related to devices and deployment.
  • Collaborate with cross-functional teams to resolve moderately complex customer issues.
  • Develop and implement readiness programs to ensure customers are prepared for new technologies and features.
  • Provide feedback to product groups on functionality and usability of products.

Requirements and Qualifications:

  • 3+ years of technical support, consulting experience, or IT experience in devices and deployment.
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field and 1+ year of technical support, consulting experience, or IT experience.
  • Fluent English language skills (reading, writing, speaking).
  • Desirable skills include Windows System Administration, Configuration, and Networking.


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