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**Job Summary:** As a Customer Success Engineer - Devices and Deployment at Microsoft, you will play a critical role in delivering exceptional customer experiences across various products and services. This role requires strong technical skills, excellent communication abilities, and a passion for customer success.
Main Responsibilities:
- Analyze and resolve complex customer issues related to devices and deployment.
- Develop and maintain technical expertise in Windows System Administration, Configuration, and Networking.
- Collaborate with cross-functional teams to resolve customer issues.
- Design and implement readiness programs to ensure customers are prepared for new technologies and features.
- Provide feedback to product groups on functionality and usability of products.
Requirements and Qualifications:
- 3+ years of technical support, consulting experience, or IT experience in devices and deployment.
- OR Bachelor's Degree in Computer Science, Information Technology, or related field and 1+ year of technical support, consulting experience, or IT experience.
- Fluent English language skills (reading, writing, speaking).
- Desirable skills include Windows System Administration, Configuration, and Networking.