Sales Operations Process Expert

hace 4 semanas


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

Job Title: Sales Operations Process Expert

Job Summary:

We are seeking a highly skilled Sales Operations Process Expert to join our team at ServiceNow. As a Sales Operations Process Expert, you will be responsible for becoming a Subject Matter Expert of Process and Procedures for Sales Operations. This includes becoming a CPQ/CLM Expert, actively participating in CPQ/CLM release cycles, and assisting Global Deal Teams with Flex (overflow) deals as requested.

Key Responsibilities:

  • Become a CPQ/CLM Expert, with a clear understanding of roles & responsibilities of SOPs as well as Sales/RAMs.
  • Assist in reviewing incidents and driving resolution to production issues.
  • Work with Ops and DT to identify trends in issues, translate those to future enhancements as necessary.
  • Active participation in CPQ/CLM release cycles, including User Acceptance Scenario preparation and review, User Acceptance Testing, and SOPs process documentation.
  • Assist SOPs with any questions or help during User Acceptance Testing.

Requirements:

  • 3-5 years of proven experience of Sales Operations in a software sales organization.
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
  • Proficient in PPT, Word, and Excel.
  • Experience with CRM, CPQ & CLM systems.
  • Strong listening, analytic and organizational skills.
  • Team Player with positive attitude ready to work in a fast-paced environment.
  • Excellent analytical and problem-solving skills with ability to drive conflict resolution.
  • Excellent interpersonal, written and verbal communication.
  • Ability to work in an aggressive, fast-paced environment managing multiple priorities.


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