Service Delivery Senior Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

About the Role

This role involves leading a team of CSRs to deliver exceptional customer service. You will be responsible for developing and implementing strategies to improve team performance, monitoring and reporting on key metrics, and collaborating with other teams to drive business results.

Responsibilities

  • Develop and implement customer service strategies
  • Monitor and report on team performance metrics
  • Main point of contact for client escalations
  • Cross-functional collaboration to drive business results

Requirements

  • Minimum 5 years of experience in customer service call center environment
  • Proven track record of driving business results through people leadership
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

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