Computer Hardware and Software Support Professional
hace 4 días
Unlock Your Potential with Equifax
Job Overview
We are seeking a highly skilled End User Systems Technician to join our team at Equifax. As a key member of our Costa Rica Shared Service Center, you will play a critical role in providing Level 1 and Level 2 end-user software and hardware support.
Key Responsibilities
- Identify, diagnose, and resolve level one issues in computer hardware and software in mainframe systems such as laptops and PCs.
- Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end user systems.
- Provide one-on-one assistance to the end user regarding technical flaws, either by phone, mail, or in person.
- Assist in the installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
Requirements
- High School Diploma / Technical High School Graduate.
- Fluent in English skills both oral and written (B2 / C1).
What Sets You Apart
- BASIC KNOWLEDGE OF WINDOWS SERVER OPERATING SYSTEMS.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Solid analytical & problem-solving skills.
- Exceptional customer service orientation.
Benefits
- We offer comprehensive compensation and healthcare packages.
- On-site doctor, paramedics service 24/7.
- Life insurance.
- Gym facilities.
- Collaborative workspaces.
- Free transportation and parking.
- Subsidized cafeteria.
- Solidarity association.
- Organizational growth potential through our online learning platform with guided career tracks.
Equal Opportunity Employer
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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