Data Analyst Support Specialist
hace 16 horas
At IBM, we are more than just a company - we are a community of innovators, thinkers and problem solvers. We believe that work should be a calling, not just a job. Our mission is to build, design, code, consult and make markets, always pushing the boundaries of what is possible.
We are looking for a talented Data Analyst Support Specialist to join our team in Data and AI product Support. As a key member of our team, you will play a crucial role in providing technical support to our clients on Data and AI products.
Your Role and ResponsibilitiesYou will be responsible for understanding and narrowing down client concerns, defining the scope of issues and managing client expectations. You will also utilize your technical and negotiation skills to prioritize and diagnose problems to resolution, working closely with other support operations and organizations. Your goal will be to provide timely and effective solutions to our clients.
To achieve this, you will need to possess excellent communication and problem-solving skills, as well as the ability to work collaboratively as part of a team. You will also be required to share your knowledge and expertise with colleagues and clients through various means, such as writing technical notes and participating in social media.
Technical RequirementsThe ideal candidate will have:
- + 3 years of technical support experience
- Programming experience
- Troubleshooting skills
- Negotiation skills
- Proficiency in Linux and database management systems
- Excellent English conversational skills
We also welcome candidates who possess certifications in Linux, RedHat, database systems or cloud-based platforms such as OpenShift, Databricks, Dremio or Trino.
About Being an IBMerBecoming an IBMer means being part of a dynamic and innovative community where you can learn, grow and develop your career. We value courage, curiosity and open-mindedness, and we encourage our employees to take risks, experiment and innovate every day. With continuous trust and support, you will thrive in a collaborative environment where everyone has the opportunity to succeed, regardless of their background or personal circumstances.
Our employees are growth-minded, always seeking new knowledge and skills to drive exceptional outcomes for our customers. They are trusted to provide ongoing feedback to help others grow, collaborate with colleagues from diverse backgrounds and perspectives, and strive for outstanding results in everything they do.
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