Order Management/ Customer Service Analyst | Job Opportunity for Detail-Oriented Professionals

hace 6 días


San José, San José, Costa Rica Msd A tiempo completo
Main Responsibilities

The successful candidate will be responsible for executing the order entry process with precision, ensuring that all keyed information adheres to established guidelines. This involves processing state license validation and block releases, as well as validating and processing credit/debit/return notes for customers.

Key responsibilities also include guaranteeing that all processes meet internal service level agreements, quality standards, and daily volume requirements in a satisfactory manner. Additionally, the candidate will identify and propose process improvements through daily problem resolution and collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems.

Required Skills and Qualifications
  • Minimum of 1 year of experience in a finance, accounting, or customer service department of a multinational company
  • Bilingual fluency (oral and written) in Spanish and English languages
  • Advanced college degree
  • Basic to Intermediate PC skills (MS Excel, Word, PowerPoint)
  • Ability to work effectively in a fast-paced, dynamic environment under pressure and with a high degree of professionalism
  • Team player with a focus on collaboration and goal achievement
  • Strong communication, interpersonal, and organization skills
  • Proven commitment to educational and professional development
About Msd

Msd is an industry leader seeking a skilled Order Management/Customer Service Analyst to join our team. As a key member of our organization, you will play a crucial role in ensuring seamless order execution and delivering exceptional customer service.


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