Order Management Specialist

hace 3 días


San José, San José, Costa Rica Emerson A tiempo completo

About the Role

This Customer Care Analyst I position plays a vital role in supporting our Latin America entities. The successful candidate will work collaboratively with our teams to receive, review, and process customer purchase orders while ensuring accuracy and compliance.

Key Responsibilities

  1. Process customer purchase orders accurately and efficiently.
  2. Perform thorough technical reviews to ensure correct product selection and availability of necessary documentation.
  3. Verify customer information to guarantee completeness before processing orders.
  4. Collect and maintain relevant documentation for record retention and compliance purposes.
  5. Pursue ongoing training and certification to enhance professional development.
  6. Engage with customers through various communication channels to address inquiries and concerns.
  7. Maintain regulatory compliance by adhering to import/export regulations, contracts, and government requirements.
  8. Evaluate orders for compliance with business unit terms and conditions, agreements, and standards.
  9. Offer consultative support to order management teams during the order processing process.
  10. Meet productivity, service level, and quality performance targets.

Skills and Qualifications

  • Education: Currently studying an engineering career or equivalent experience.
  • Experience: At least 1-2 years of sales-related customer service experience.
  • Critical thinking, problem-solving, and analytical skills.
  • Excellent communication, interpersonal, and teamwork abilities.
  • Language proficiency: Intermediate to advanced Portuguese.
  • Ability to adapt to changing priorities and work schedules.


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