Technical Support Onboarding Expert

hace 2 días


San Francisco, Heredia, Costa Rica Grupo Preselección A tiempo completo

**What We Do**

Our Onboarding team is dedicated to ensuring that our customers are successful and getting the most out of our solution. As a Customer Success Onboarding Specialist, you'll work closely with our customers to understand their needs and provide personalized support to help them achieve their goals.

You'll be responsible for:

  • Configuring business logic in a web-based platform.
  • Managing high volumes of accounts while providing a quality experience and client satisfaction.
  • Reviewing functional specifications, test plans, testing, user training, and deployment.

We're looking for someone with:

  • Bachelor's degree in Systems engineering or a related field, or relevant experience.
  • At least 1 year of experience in similar roles, customer service experience/tech support.
  • Previous experience in SaaS companies.
  • Salesforce and Tableau experience.

You should also have excellent client relationship skills and the ability to manage client expectations.



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