Client Onboarding Engineer
hace 6 días
**Join Our Team**
Smarsh is a leading provider of digital communication management solutions. We empower our customers to manage risk and unleash intelligence in their digital communications. As a member of our Onboarding team, you will play a critical role in deploying technical configurations for new and existing customers and owning their onboarding experience with us.
Key Responsibilities:
- Deploying technical configurations for new and existing customers
- Owning the onboarding experience for customers
- Providing customer service that meets the highest standards
- Preserving confidentiality of information
- Working extended hours/days to meet clients' launch schedules
- Organizing, prioritizing, and working on a variety of tasks/projects for multiple clients
Requirements:
- Curiosity, critical thinking, and problem solving
- Excellent written and verbal English communication skills
- Willingness to learn & adapt to new technologies
- Professional demeanor and strong work ethic
- Strong attention to detail
- Patient and desire to help others
- Proficient in MS Office (Word, Excel, PowerPoint, Visio)
- Salesforce experience a plus
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