Senior Onboarding Consultant
hace 4 días
**Our Approach**
In our mission to deliver exceptional customer experiences, Grupo Preselección's Onboarding team is dedicated to:
- Ensuring a smooth onboarding process that sets the stage for long-term success.
- Providing expert guidance and support to help customers unlock the full potential of our platform.
- Fostering strong relationships built on trust, empathy, and open communication.
We seek candidates who possess:
- Bachelor's degree in Systems Engineering or related field or relevant experience.
- At least 1 year of experience in similar roles, customer service experience / tech support.
- Previous experience in SaaS companies.
- Familiarity with Salesforce, Tableau.
- Excellent client relationship skills and ability to manage client expectations.
- Comfortable with phone calls and engaging clients in conversation.
- Experience configuring business logic in web-based platforms.
- Understanding of requirements definition, review of functional specifications, test plans, testing, user training, and deployment.
- Able to manage high volumes of accounts while delivering a quality experience and high client satisfaction.
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