Senior KYC Operations Manager

hace 18 horas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

About Our Team:

Citi's Business KYC team is seeking a Senior KYC Operations Manager to lead a team of employees in developing and managing a dedicated internal KYC program. The successful candidate will have strong leadership skills and be able to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Lead a team responsible for providing Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team.

  • Develop and implement process enhancements to improve client onboarding experience, working closely with the Compliance department and senior management within business units supported.

  • Provide Management Information System (MIS) reporting to senior management, ensuring delivery of targets within timelines dictated by BAU and Refresh Program.

  • Oversee new client onboarding and monitor account refresh activity daily to ensure regulatory/document requirements are met.

  • Perform quality reviews on new client and refresh cases, maintaining high-quality records and ensuring compliance with local regulations and Citi standards.

  • Collaborate with the Compliance and Control team to advise on AML/KYC matters and maintain a thorough understanding of relevant regulations.

  • Foster strong relationships with clients to ensure accurate and timely completion of KYC records and documents.

  • Maintain knowledge of changing regulatory requirements and industry best practices, making recommendations for improvements as necessary.

Requirements:

  • 2-5 years of experience in internal control functions within the U.S.; particularly in AML/KYC, Operational Risk, legal or other control-related function in the financial services industry.

  • Strong leadership and interpersonal skills, with ability to interact with Senior Management, verbally and in written communications (Spanish and English).

  • Ability to prioritize tasks effectively and manage multiple projects simultaneously.

  • Strong analytical and communication skills, with ability to articulate complex problems and solutions through crisp and clear messaging.

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