Mobile Onboarding Expert

hace 6 días


San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

**Our Mission**

Smarsh is committed to empowering its customers to manage risk and unleash intelligence in their digital communications. We believe in the importance of preserving confidentiality of information and providing exceptional customer service.

We are seeking a motivated technical specialist for our Onboarding team. This role will involve deploying technical configurations for new and existing customers and owning their onboarding experience with us.

Key Responsibilities:

  • Deploying technical configurations for new and existing customers
  • Owning the onboarding experience for customers
  • Providing customer service that meets the highest standards
  • Preserving confidentiality of information
  • Working extended hours/days to meet clients' launch schedules
  • Organizing, prioritizing, and working on a variety of tasks/projects for multiple clients

Requirements:

  • Curiosity, critical thinking, and problem solving
  • Excellent written and verbal English communication skills
  • Willingness to learn & adapt to new technologies
  • Professional demeanor and strong work ethic
  • Strong attention to detail
  • Patient and desire to help others
  • Proficient in MS Office (Word, Excel, PowerPoint, Visio)
  • Salesforce experience a plus


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