Amazon Process Optimization Expert
hace 4 días
**About the Role**
We are seeking a highly skilled process optimization expert to join our Physical Stores Support Team in Amazon's Costa Rica office.
This role involves executing product selection, onboarding, merchandising, inventory and pricing functions for multiple Amazon branded brick and mortar stores with innovative concepts.
You will be responsible for developing compliant processes with documented SOPs for new tasks and activities undertaken by the team.
This includes testing ambiguous processes to create simple, clear steps, demonstrating expertise in handling end-to-end processes and related tools, and continuously owning process health and updates.
Additionally, you will administrate end-to-end process workflows, including coordinating the execution of sub-tasks, owning quality and delivery of results.
You will provide process level reports to senior management and stakeholders, monitor individual KPIs (productivity, quality, on-time delivery, etc.), and dive deep on process deviations.
You will also perform root cause analysis, researching for missing information, finding the main gaps and solving them, and contribute to Correction of Error process by documenting issues and owning actions for change.
The ideal candidate will have 3+ years of interacting with customers/stakeholders experience, back office operations, escalation management and troubleshooting environments, managing high priority queues, using data to influence business decisions, establishing new processes and developing Standard Operating Procedures or guidelines.
In addition, they will have knowledge of SQL and Advanced Excel (Array and Statistical formulas), analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts, and experience in Process Improvement or Quality related fields, including Operational Excellence, Lean, Six Sigma, Kaizen, or Quality Auditing.
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