Operational Readiness Lead

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Title: Operational Readiness Lead

About Experian:

Experian is a leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.

We are proud to be an Equal Opportunity and Affirmative Action employer, passionate about making a positive impact on lives and economies.

Job Summary:

This role involves supporting the development, organization, and documentation of our Operational Readiness Verification process. You will work with various engineering and support teams to ensure successful product launches and customer onboarding.

Key Responsibilities:

  • Become a functional expert in ECS operational procedures, including incident management, problem management, change management, event monitoring, runbooks, and service management activities.
  • Gather, analyze, document, and validate operational readiness tasks by conducting interviews, working sessions, managing project tasks, and communicating results.
  • Lead continuous improvement initiatives, defining improvements to operational processes and authoring supporting documentation.
  • Schedule technology release events, leading operational readiness verification prior to launch, during launch, and post-launch activities.
  • Identify opportunities to expand the scope of operational readiness across all ECS business units.
  • Anticipate and mitigate potential impacts throughout the organization regarding the implementation of new operational readiness processes.
  • Maintain effective relationships with Service Management, Technology Operations Center, Project Management, and engineering teams.

Requirements:

  • 2+ years of BSA or Project Management experience.
  • Excellent communication and facilitation skills, comfortable speaking with executives and technology resources.
  • Experience with Project Management methodologies and ITIL Service Management function.
  • Able to think quickly and accurately solve problems in the moment.
  • Highly organized, able to work in a matrixed environment, and manage multiple tasks/initiatives at once.
  • Demonstrates critical thinking capabilities and follows through until tasks are fully completed.
  • Excellent written and verbal communication skills (fluent in English).
  • Degree in Computer Science or related field (or equivalent job experience).

Salary Range: $70,000 - $90,000 per year, depending on qualifications and experience.



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