Operational Excellence Transformation Lead

hace 6 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Overview:**

Citi seeks an experienced Operational Excellence Transformation Lead to join our team in this critical role.

**Salary Range:** $120,000 - $180,000 per year.

**Key Responsibilities:

  • Leads and drives complex, cross-functional Lean programs, including scoping and planning projects, leading project teams, and presenting findings to Senior Leadership.
  • Organizes and leads Kaizen workshops, guides project teams on executing Root Cause Analyses, and identifies Action Plans for eliminating Root Causes.
  • Develops 'To-Be' processes, documents policy and procedure gaps, and plans to implement future states.
  • Presents Lean training courses and delivers program reporting and senior stakeholder presentations.

**Requirements:

  • Bachelor's degree or equivalent.
  • Advanced English level.
  • Experience in management consulting and/or developing automation solutions for Operations and Services highly valued.
  • Data analytics skills, especially workload, cost analysis, and internal/external benchmarking.
  • Able to influence and work effectively with Senior Managers and large teams across countries, functions, and businesses.
  • Understanding of drivers of value, ability to size and prioritize large-scale initiatives.

**Benefits:

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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