Operational Team Lead
hace 1 día
This is a leadership position within Cognizant's customer service team. The successful candidate will be responsible for ensuring the effective management of daily operations, processes, and teams to meet quality and efficiency standards.
Key Responsibilities:- Certify controls laid down by the business to ensure successful audits by clients and external parties.
- Interact with customers (internal/external) and keep stakeholders apprised of process performance.
- Create status reports for customers (internal/external).
- Manage and resolve escalations and issues raised by customers and process specialists.
- Evaluate opportunities not limited to Cost Optimization and Process Excellence to enhance service delivery.
- Provide client/process-related MI reports.
- Interface with management, cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
- Anticipate issues and needs of the customer related to the project and address them proactively.
The customer service team at Cognizant provides support to various clients across different industries. As an Operational Team Lead, you will be responsible for driving team performance, identifying areas for improvement, and implementing process enhancements to meet business objectives.
Requirements- Graduate/Postgraduate degree preferably in Business Administration or related field.
- Knowledge of CRM tools and MS Office tools.
- Bachelor's Degree in Nursing (BSN) for Medical Management and Provider Services.
- High School/Equiv, Associates Degree preferred or equiv work experience for NA High School/Equiv.
Cognizant is a leading global professional services company that helps businesses succeed through digital transformation. We offer a range of services including IT consulting, application development, systems integration, and business process outsourcing.
What We Offer- A dynamic work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a talented team of professionals.
- Opportunities for career advancement and professional growth.
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