Amazon Books Team Lead

hace 10 horas


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**About the Role**

At Amzn Support Srvcs Costa Rica, we're seeking an experienced Crm Team Manager to join our Content Risk Management (CRM) Team. As a key member of our team, you'll be responsible for leading and supervising a group of L3 reviewers, ensuring they meet operational results and develop new processes to improve efficiency.

**Key Responsibilities:**

  • Lead and supervise a team of 10-15 direct reports, carrying out supervisory responsibilities in accordance with company policies and procedures.
  • Accountable for setting and meeting team and network operational results, owning standard operating procedure development and roll-out.
  • Leverage technology and process innovation to bring continuous improvement to the operation, analyzing data to identify root problems and solving them effectively.
  • Evaluate and enhance the skills of your direct reports, preparing them for higher levels of responsibility.
  • Drive day-to-day operations to meet Ops KPIs of productivity, quality, and service level, providing resources for your team to perform their jobs effectively.

**Requirements:**

  • 1-2 years of management experience in publishing, customer service, or similar production environments.
  • Experience automating complex processes and working in startup and internet technologies.
  • Demonstrated history of developing employees to take on higher levels of responsibility.
  • Ability to work with technical and non-technical business owners, developing functional requirements to create new tools or refine existing ones.
  • Strong analytical aptitude, including knowledge of statistical tools and a history of working with engineers to deliver innovative solutions.

**What We Offer:**

We provide a dynamic and fast-paced environment that allows you to grow professionally, with opportunities for personal development and career advancement. If you're passionate about books, reading, and improving processes, this is an ideal role for you. Join us and contribute to shaping the future of Amazon's Content Risk Management Team.



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